We stayed at this property twice during our vacation. We spent five nights in a room in the Annex building across the street. We had a lovely balcony that faced other backyards. It was quiet and very comfortable. The hotel staff were very helpful. We left the hotel for a night in Brugge and checked back into this hotel for another two nights. The new room was much smaller than our previous one. We spoke with the staff and they apologized and offered to upgrade our room the following night and gave us complimentary breakfast. Breakfast was delicious and the staff followed through with everything they said they would do. When we returned to the hotel, we found our luggage in the deluxe room with Jacuzzi. Thanks to a great staff who made our stay in Amsterdam fabulous.