Ratings based on 1,288 Verified Reviews

4.4 out of 5
83% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Seattle

Posted Oct 1, 2019
I thought the restuarant choices and food was good. The beach was nice and private. The only thing i didn't like was walking through a restaurant to get to the lobby.
Comment from Hotel Management
Oct 3, 2019 by GB, Hotel Management
Dear AT, Thank you for your visit and feedback. We are privileged to count with a beautiful beach which is also a natural reef, with lots of fish by the shore. Looking forward to your next visit. Regards
5 out of 5
by A verified traveler

Posted Sep 29, 2019
Comment from Hotel Management
Sep 30, 2019 by GB, Hotel Management
Thank you!
5 out of 5
by A verified traveler

Posted Sep 25, 2019
Comment from Hotel Management
Sep 26, 2019 by GB, Hotel Management
Thank you!
5 out of 5
by A verified traveler

Posted Sep 24, 2019
Clean and not a thing out of place--we had updates hourly on the impending hurricane. They went out of their way to ensure the facilities were safe for patrons.
Comment from Hotel Management
Sep 26, 2019 by GB, Hotel Management
Dear Guest, Thank you very much for your comments. Safety first, of course. Glad you had a great time. See you back soon!
5 out of 5
by A verified traveler from Los Angeles, CA

Posted Sep 23, 2019
The property was endless you really got to enjoy a little of everything. Truly enjoyed the beach most of all the snokaling capability there was top notch better the what I paid for.
Comment from Hotel Management
Sep 24, 2019 by GB, Hotel Management
Dear Claudia, Thank you very much for your visit and feedback. As you mention, snorkeling at our beach is a great experience, so glad you got to enjoyed it. Please come back soon!
5 out of 5
by A verified traveler from Summerville

Posted Sep 22, 2019
Everything was wonderful! The food, cleanliness & staff was great! The property was kept spotless.
Comment from Hotel Management
Sep 24, 2019 by GB, Hotel Management
Dear Charles, thank you for your visit and comments. Looking forward to your next visit!
5 out of 5
by A verified traveler from California

Posted Sep 16, 2019
Beautiful location just steps out to the beach with few natural pools and area for snorkeling. The hotel is amazing all over. The service like any other place in Mexico is great. They treat you like royalty for sure. The rooms are perfect too but who wants to be indoors. Food is deli and it’s all inclusive. I want to come back next year and the following and so on. Just spectacular all around.
Comment from Hotel Management
Sep 20, 2019 by GB, Hotel Management
Dear ACC, Thank you for your visit and comments. We are so happy to know you had a great time during your stay. Until next time!
3 out of 5
by A verified traveler from Los Angeles

Posted Sep 15, 2019
For a 4.6 star rated hotel, I expected much better. The staff is incredibly large, yet only a select few are proactive about being helpful and providing a service. Upon arrival, we were not greeted with a friendly welcome. We had to ask twice for beverages and carried our bags the entire time. Then after waiting in line to check-in, we were provided a room that was accessible only by stairs. No employees offered to help us with our bags, even though they saw us carrying them up stairs. One of them even stopped us to ask what we were doing but never helped. Then we requested a different room and once again had to carry our own luggage. No apology provided. It was only until our Expedia review of the check-in, that we finally received an apology and better service from another employee. That employee, coupled with three others, were the select few that provided us exceptional guest service out of the hundreds there. With regards to location, there are limited areas to swim in the ocean, which is unfortunate as that is why I go to Mexico! Be aware that there is one main designated area for swimming in the ocean, it’s small and surrounded by fish and rocks. I cut my feet on the rocks multiple times before moving to another area where there are less rocks but no lifeguard. The pools are very nice, if you wish to spend your whole vacation there. The restaurant food isn’t great, with the exception of the Mexicana and service was incredibly slow.
Comment from Hotel Management
Sep 20, 2019 by GB, Hotel Management
Dear Monica, Thank you for taking the time to review your stay. We take every review very seriously and will share your concerns with our managing staff, to reinforce our standards on every area you mention. We hope you can give us another opportunity to change your mind.
5 out of 5
by A verified traveler from Washington, D.C.

Posted Sep 13, 2019
Everything was great. My husband and I enjoyed our stay especially the surprises for the honeymoon and his birthday.
Comment from Hotel Management
Sep 17, 2019 by GB, Hotel Management
Dear Shontese, Thank you for your comments, we are very happy to read you had a great birthday and honeymoon.
5 out of 5
by A verified traveler

Posted Sep 11, 2019
The property is beautiful. The only down fault was the walking from our room down to the pool the layout of the resort is spread out and no close to the pool or beach. So it makes it very inconvenience when you are tipsy and gotta go up stairs to your room. But everything else was great. This place it's for the people that are looking to relax and have some quiet time. There is not a lot of activities during the day so it's very lay back.
Comment from Hotel Management
Sep 13, 2019 by GB, Hotel Management
Dear Sonia, Thank you for your visit and feedback. Come back soon !