Ratings based on 308 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 11, 2019
Comment from Hotel Management
Sep 12, 2019 by Delia Alvarez. Operations Manager, Hotel Management
Thank you for your your stay! We hope to welcome you back again. Warm Regards
5 out of 5
by A verified traveler

Posted Sep 4, 2019
I recently stayed in 4 hotels during my 6 day trip to Costa Rica and they were all fantastic, but this was my favorite. It is a little of a bumpy ride to get there, but once you are there you'll just be immersed in beauty. The dinner and the breakfast were fantastic. Was just a magical experience relaxing in the hot springs and watching the monkeys climbing thru the trees. The mud bath and sauna were also great. We took the zip-lining excursion which I would highly recommend. I can't believe there's a nicer one in the whole country. The staff was great, made sure we were ready and all our questions were answered. The first couple of zip-lines were simple to get you used to it, and then they just become amazing. Wish I could have done it all day long. Also, kudos to the staff for fixing our safe problem so quickly. I accidentally locked the safe with our keys, passports and everything else inside. They came to fix it quickly so I could enjoy more of my time at the hotel. If you are in the area, stay here, you'll be happy you did!
Comment from Hotel Management
Sep 4, 2019 by Delia Alvarez. Operations Manager, Hotel Management
Thank you for taking the time to post such a nice review about your recent experience with us. We are happy to know that we exceeded your expectations. We are honored to learn how much you value our hotel and we would like to express our most sincere appreciation for this. We strive to provide the highest levels of service and it is rewarding for us to read that we accomplish it. We look forward on welcoming you back again
4 out of 5
by A verified traveler

Posted Aug 26, 2019
Comment from Hotel Management
Aug 27, 2019 by Delia Alvarez. Operations Manager, Hotel Management
Thank you for your your stay! We hope to welcome you back again. Warm Regards,
5 out of 5
by A verified traveler

Posted Aug 18, 2019
Lovely property, excellent food, good service, amazing views!!
Comment from Hotel Management
Aug 19, 2019 by Delia Alvarez. Operations Manager, Hotel Management
We truly appreciate for taking the time and share your recent experience at Hotel Borinquen Mountain Resort and Spa. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for your total satisfaction and when we read we have accomplish the goal with you it is very gratifying. We hope to have the opportunity to welcome you back in the future. Sincerely,
1 out of 5
by A verified traveler

Posted Aug 15, 2019
Comment from Hotel Management
Aug 15, 2019 by Delia Alvarez. Operations Manager, Hotel Management
We regret that your stay with us has not met your expectations; One of the main utilities of the online comments is to collect the impressions of our guests to improve our services
5 out of 5
by A verified traveler from Austin texas

Posted Aug 11, 2019
Amazing simply amazing. One of the best stays ever i my life
Comment from Hotel Management
Aug 12, 2019 by Delia Alvarez. Operations Manager, Hotel Management
Thank you for your preference! It is a pleasure to know your experience was well enjoyed and that we had the honor of exceeding your expectations. We look forward to welcome you in your next visit to Guanacaste!
5 out of 5
by A verified traveler

Posted Aug 8, 2019
Comment from Hotel Management
Aug 12, 2019 by Delia Alvarez. Operations Manager, Hotel Management
Thank you for your your stay! We hope to welcome you back again. Warm Regards
5 out of 5
by A verified traveler from London

Posted Jun 16, 2019
Beautiful and peaceful location. Great hike into the hills directly from the hotel. Restaurant dinners and breakfast superb. As there’s nowhere else to dine, you may fear this is restricted. But it’s not. Menu is varied and everything was delicious!
Comment from Hotel Management
Jun 26, 2019 by Delia Alvarez. Operations Manager, Hotel Management
We truly appreciate for taking the time and share your recent experience at Hotel Borinquen Mountain Resort and Spa. Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for your total satisfaction and when we read we have accomplish the goal with you it is very gratifying. We hope to have the opportunity to welcome you back in the future. Sincerely,
5 out of 5
by A verified traveler

Posted Jun 8, 2019
Comment from Hotel Management
Jun 10, 2019 by Delia Alvarez. Operations Manager , Hotel Management
Thank you for your your stay! We hope to welcome you back again. Warm Regards, Delia Alvarez. Operations Manager
4 out of 5
by A verified traveler

The place to be for communing with nature!

Posted May 24, 2019 on Hotels
Overall, it was fantastic. I really enjoyed my time at Borinquen. However, it wasn't without some disappointment. First, yes, they have wi-fi, but only in the lobby and restaurants. This wasn't a big deal since I wanted to unplug, but I wish this had been made clearer. Also, the pool bar and snack area were mostly unattended. It was unclear if this was because it's slow season and so there was only one person that bounced back and forth between them and the restaurant, or if this was normal. But it was a tad frustrating when there is so little to do there when you're not horseback riding/hiking or ziplining. For me, I enjoyed simply relaxing in the hammock and reading a book surrounded by nature, but my travel companion was bored. Lastly, although I was well aware that we would be somewhat isolated with no stores nearby for snacks, etc., I recommend adding a small store for some essentials (snacks, drinks, bug spray, sunscreen, souvenirs, etc.). All that said, if you're looking for a quiet relaxing vacation immersing yourself in the sounds and beauty of nature, then this is the place to be!!
Comment from Hotel Management
May 27, 2019 by Delia Alvarez. Operations Manager, Hotel Management
Thank you for completing the survey about your recent stay at our property. Your comment is very important to us. By telling us what you liked about your stay and how we can improve, you are helping us to provide a superior experience for you and other guests in the future. We hope you come back and see us soon