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Hard Rock Hotel Cancun - All Inclusive

Star Rating
4.5 out of 5

Information

Reviews

4.3 / 5Excellent
1,168 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Aquaworld
    9 min walk
  • Popular Location
    Cancun Interactive Aquarium
    2 min drive
  • Popular Location
    Maya Cancun Museum
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Choose your room

Book online or call:

1-800-238-0767

Your dates need to occur after 2019-10-13. Try updating your dates to see prices for your trip.

    About this area

    Cancun

    Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighborhood, an area with good shopping. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Don't miss Delphinus Dreams and Ventura Park Cancun. Our guests appreciate the hotel's central location.

    What's nearby

    • Popular Location
      Aquaworld - 9 min walk
    • Popular Location
      Cancun Interactive Aquarium - 2 min drive
    • Popular Location
      Maya Cancun Museum - 3 min drive
    • Popular Location
      Iberostar Cancun Golf Course - 4 min drive
    • Popular Location
      La Isla Shopping Mall - 5 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

    Restaurants

    • The Market – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
    • Frida – Restaurant offering Mexican cuisine. Serves lunch and dinner.
    • Ciao – Restaurant offering Italian cuisine. Serves breakfast and dinner.
    • Zen – Restaurant offering Asian cuisine. Serves dinner.
    • Ipanema – Restaurant offering Brazilian cuisine. Serves dinner.
    Questions about this property?Find answers

    About this property

    Hard Rock Hotel Cancun - All Inclusive

    Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy private spa tubs, and other standard amenities include free minibar items, balconies, and LCD TVs.

    All inclusive details

    All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
    Food and beverages
    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)
    Activities and facilities/equipment
    All onsite activities and use of facilities and equipment are included.
    Land activities
    Fitness facilities
    Tennis
    Tennis lessons
    Volleyball
    Lessons/classes/games
    Aerobics
    Dancing
    Language
    Water fitness
    Kids' club
    Supervised activities for children between 4 and 12 years old

    Awards and affiliations

    Green / Sustainable Property
    This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking
    • Limited parking spaces
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request

    Food and drink

    • Free buffet breakfast available daily 7 AM–11 AM
    • All buffet and à la carte meals, snacks, and beverages included
    • 6 restaurants
    • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
    • 24-hour room service

    Things to do

    • Arcade/game room
    • Basketball
    • Beach volleyball
    • Billiards/pool table
    • Children's pool
    • Fitness center
    • Full-service spa
    • Outdoor pool
    • Pilates classes
    • Playground
    • Shopping
    • Tennis
    • Yoga classes

    Family friendly

    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free supervised childcare/activities
    • Grocery/convenience store
    • Outdoor pool
    • Playground

    Conveniences

    • ATM/banking services
    • Ballroom
    • Elevator
    • Gift shop/newsstand
    • Grocery/convenience store

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tennis lessons
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference center (16408 square feet of space)

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 19 treatment rooms
    • Body treatments
    • Couples treatment room(s)
    • Facials
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms
    • Outdoor treatment areas

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility

    More

    • Beach towels
    • Romance packages available
    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Premium bedding

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Shower

    Entertainment

    • LCD TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony

    More

    • Connecting rooms available
    • Desk
    • Individually decorated
    • Individually furnished
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Private spa tub
    • Slippers

    Nearby things to do

    Activities

    • Golf lessons
    • Golfing

    Where to eat

    • The Market – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
    • Frida – Restaurant offering Mexican cuisine. Serves lunch and dinner.
    • Ciao – Restaurant offering Italian cuisine. Serves breakfast and dinner.
    • Zen – Restaurant offering Asian cuisine. Serves dinner.
    • Ipanema – Restaurant offering Brazilian cuisine. Serves dinner.
    4.3

    Excellent

    5 - Excellent
    709
    4 - Good
    266
    3 - Okay
    115
    2 - Mediocre
    46
    1 - Poor
    32
    4.4
    Cleanliness
    4.5
    Service and Staff
    4.3
    Amenities
    4.3
    Property condition

    5/5 Excellent

    5 star hotel great place to stay people are very friendly great atmosphere food entertainment loved everything!!!!!

    Stayed 5 nights in Oct 2019

    4/5 Good

    I liked the behaviour but I really hate the room price when I wanted to extend. There is no better way to extend the vacation. No one has any idea and it is too pricy for one night when it comes to extend

    Stayed 4 nights in Oct 2019

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Oct 2019

    1/5

    Bad service Bad food No privacy Bad customer service

    Stayed 3 nights in Oct 2019

    3/5

    Property needs lots of TLC. Service is inconsistent throughout the hotel. Same as the quality of the food. The worse are the employees that you are told to see in order to get “all hotel information”. They want to invite you the a breakfast presentation to try and sell you “membership”. They are soooo persistent and annoying that it turned us off immediately. We declined despite their offer of gifts, free tour, etc. The real concierge team was very helpful and sent us to 3 excellent restaurants outside property: Taboo Tulum, Mar-Bella in Isla Mujeres and Rosanegra Cancun. Pool entertainment was cool. We loved the foam party. Nightly shows are very basic, very poor costumes, no AC in theater. Inside restaurants, the Italian “Ciao” was good and the service was on point. We had the hibachi at Zen, and it was also a good experience. Frida was terrible, food and service were terrible, we ran out. Breakfast was the best at Zen, great variety.

    Stayed 5 nights in Oct 2019

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