Ratings based on 3,682 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Sheffield

Posted Sep 16, 2019
Excellent hotel, staff are brilliant, polite and cannot do enough for you. Could not recommend this place highly enough. The only criticism is that the seaweed accumulates on the beach which can lead to an unpleasant smell.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 15, 2019
5 out of 5
by A verified traveler from Kansas

Posted Sep 12, 2019
Absolutely loved everything about this place, the pools were super clean, every restaurant had great food and great service. staff was so nice they literally spoil you rotten! Room was nicely cleaned every day and we were so pleased with their room service!! The beach on the other hand, really disappointed us. We thought we would be getting clear water and white sand but everything was full of seaweed and had a really strong odor to it.
Comment from Hotel Management
Sep 12, 2019 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your kind comments regarding the aspects you have enjoyed the most and the quality of the Resort. We appreciate your trust in us and for taking the time to share with us your kind comments regarding your recent visit to Moon Palace Cancun. We hope to have you back soon. Sincerely,
5 out of 5
by A verified traveler from Crosby, texas

Posted Sep 10, 2019
Service was great, but improve on food and extent service on outside pool
Comment from Hotel Management
Sep 10, 2019 by Moon Palace Cancun, Hotel Management
Dear Darlene, Thank you very much for taking the time to fill out the survey and rating us 5-star during your recent stay at Moon Palace Cancun. We hope to have the chance to host you again soon. Cordially,
5 out of 5
by A verified traveler from Ontario, Canada

Posted Sep 10, 2019
This was our first time going to an all-inclusive resort for a family vacation. Our friends had recommended us to go to the Moon Palace Cancun. This was one of the most amazing vacation we had ever taken. The resort was breath-taking (we stayed at Sunrise and visited Nizuc and The Grand on different days), our room was standard but very clean, the food was wonderful with many different options to taste each day, the activities were plentiful and fun with a terrific staff to instruct and guide us, although we couldn't utilize the beach (other than taking pictures) we did have the option to go to Beach Palace and enjoy the beach there with free access to restaurants and facilities using our Moon Palace bracelets, nightlife was fantastic with different shows each night to entertain us and a bougie nightclub for us to dance the night away.... overall, this was the best experience we had with our family and group of friends (for all ages). We are looking into Moon Palace Jamaica as our next vacation destination in the near future. The only downfall of this resort is that the beach has a foul smell that is pretty strong during certain times during the day and there is no way you can swim in it. But like I said, you do have the option of going to the Beach Palace, which makes it for a new adventure on a different day.
Comment from Hotel Management
Sep 10, 2019 by Moon Palace Cancun, Hotel Management
Dear DianeLuuHoang , We would like to thank you for sharing your comments with us; Here at Moon Palace Cancun, we are committed to providing quality service beyond the expectations of our guests. Your comments definitely strengthen our philosophy of seeking the highest level of service excellence. To be honest,
5 out of 5
by A verified traveler

Posted Sep 10, 2019
Awesome resort. All of the staff were extremely pleasant and sp helpful. The food was great! The drinks were good and they even had decent wine. Would definitely return!
Comment from Hotel Management
Sep 10, 2019 by Moon Palace Cancun, Hotel Management
Dear guest. Thank you so much for your preference! It is a pleasure to exceed your expectations and to make you feel pampered. We remain at your service. Kind regards,
5 out of 5
by A verified traveler

Posted Sep 6, 2019
Comment from Hotel Management
Sep 9, 2019 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your recent review on Expedia. We hope that in the future you will give us another opportunity to host you once again and provide you with a unique and personal service that Moon Palace Cancun is known for providing. Cordially,
4 out of 5
by A verified traveler

Posted Sep 5, 2019
Comment from Hotel Management
Sep 9, 2019 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your recent review on Expedia. We hope that in the future you will give us another opportunity to host you and provide you a unique and personal service that Moon Palace Cancun is known for providing. Cordially,
2 out of 5
by A verified traveler from Dallas

Posted Sep 3, 2019
This is a massive property that has all the amenities of a five star resort. However, I wish I had read the most recent reviews more carefully. There is a huge seaweed problem that makes the beach unusable. The stench is so bad that it was unbearable to be near the kiddie pool at Sunrise. We stayed near the swim up bar and still smelled it there. I really debated writing this review as I do feel bad for the hard working people there, but it ruined our beach vacation not to be able to use the beach. I asked other people we met on our snorkeling trip who stayed near the hotel zone and their beaches were apparently not affected. So, if you do not need to spend time on the beach during your stay then this is the perfect place for you as it is a wonderful property but if you have any interest in using the beach look elsewhere.
Comment from Hotel Management
Sep 4, 2019 by Moon Palace Cancun, Hotel Management
Dear Dallasmomof2, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We are located within a natural park and also due to our location in front of a coral reef, our beach has particular conditions that differ from the rest of the beaches in Cancun. We have constant cleaning process performed, however, the amount of seaweed is a seasonal and natural phenomenon, please be sure that our team makes the best of this. We hope that in the future you will give us another opportunity to host you and revert the previous experience providing you a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
4 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 4, 2019 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your recent 4-star review on Expedia. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,