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Expedia Verified Reviews
Wonderful!
4.6 of 5 guest rating
Room type Options Nightly price Book
Junior Suite, 1 King Bed, Jetted Tub
Room with view
570 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Concierge Level
Room with view
570 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Room, Jetted Tub, Ocean View
Room with view
435 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Grand Room, 1 King Bed
Room with view
570 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Room, 1 King Bed, Jetted Tub, Resort View
435 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 2 outdoor swimming pools

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Indoor pool
Business center

Location

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of Cancún Underwater Museum (Punta Nizuc), El Rey Ruins, and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 mi (5 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.

Room Amenities

All 252 rooms boast jetted tubs and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are flat-screen TVs with satellite channels.

Languages Spoken

  • English

Show all languages

Sun Palace Couples Only All Inclusive

Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500

Renovations & Closures

This property is undergoing renovations from 27 May 2019 to 29 February 2020 (completion date subject to change).

During renovations, the property will make every effort to minimize noise and disturbance.

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included

  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Laundry/dry cleaning services not included
  • All available beverages included
  • Taxes included
  • 24-hour room service
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Gratuities included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All non-motorized water sports included
  • All food and beverages included

Hotel Amenities

Sun Palace Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sun Palace Couples Only All Inclusive features a full-service spa, 2 outdoor swimming pools, an indoor pool, and an outdoor pool. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 3 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

A business center is on site at this 4-star property. This all-inclusive property also offers a spa tub, a fitness center, and a sauna. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Sun Palace Couples Only All Inclusive is a smoke-free property.

  • Express check-in
  • Number of outdoor pools - 2
  • Elevator
  • Number of bars/lounges - 3
  • Fitness facilities
  • Number of poolside bars - 2
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Swim-up bar
  • Conference space
  • Business center
  • Free breakfast
  • Spa treatment room(s)
  • Porter/bellhop
  • Express check-out
  • Tours/ticket assistance
  • Coffee shop or café
  • Free self parking
  • Steam room
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Outdoor pool
  • Free wired Internet
  • Smoke-free property
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Number of restaurants - 4
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Spa tub
  • Total number of rooms - 252
  • Number of floors - 8
  • Number of buildings/towers - 9
  • Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • Spanish

Parking

Free self parking

Room Amenities

Sun Palace Couples Only All Inclusive offers 252 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Premium TV channels
  • Air conditioning
  • Free WiFi
  • Coffee/tea maker
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free bottled water
  • Free local calls
  • Private bathroom
  • In-room climate control (air conditioning)
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Slippers
  • In-room safe
  • Number of bathrooms - 1
  • Jetted bathtub
  • Separate bathtub and shower
  • Satellite TV service
  • Balcony
  • Minibar (stocked, free items)
  • Room service (24 hours)
  • Flat-panel TV

Where to Eat

A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

Aurora - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.

Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Onsite venue #5 - This lobby lounge serves breakfast and light fare.

24-hour room service is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with an indoor pool. In addition to an outdoor pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No rollaway/extra beds available

No cribs (infant beds) available

Hotel Names

  • All Inclusive Sun
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive
  • Sun Palace Couples Cancun
  • Sun Palace Couples All Inclusive All-inclusive property Cancun
  • Sun Palace Couples All Inclusive All-inclusive property
  • Sun Couples Inclusive inclusi
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only All Inclusive All-inclusive property

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Children 18 years old and younger are not permitted at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

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