Ratings based on 1,071 Verified Reviews

4.6 out of 5
79% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Santa Maria, California

Posted May 24, 2019
The people at front desk were super friendly and always willing to help with any questions. The apartment was super nice and comfy. It's located in a perfect area, right in the heart of Madrid. Everything is within walking distance. Area feels very safe. Anything and every thing is available, whether it be restaurants or shopping. On our last day they offered transportation to airport and an affordable price. I would definitely stay there again and highly recommend to everybody!
Comment from Hotel Management
May 25, 2019 by Front Desk, Hotel Management
Dear Guest, thank you for your comment, we are glad that you enjoy your stay with us! Our staff is always happy to help our guest in everything they need! We hope you come back.
4 out of 5
by A verified traveler

Posted May 21, 2019
The appartment was beautiful and excellent and in a very good location...everything is so close...lots of restaurants, bakery, shopping and even metro and theater's ...everything The room is spacious with good amenities very clean...but the only think i did not like was there was no room cleaning. If required we had to pay 25 euros per day
Comment from Hotel Management
May 23, 2019 by Front Desk, Hotel Management
Dear guest, Thank you for your comment, we are very sorry madam but as we are turistic apartments we don´t provide room services a hotels do. But apart from that we are glad that you enjoy your stay with us here at Madrid!
4 out of 5
by A verified traveler from Budapeat

Posted May 14, 2019
Very good location but breakfast was missing. Cleaning is also not done daily
Comment from Hotel Management
May 19, 2019 by Front Desk, Hotel Management
Dear Guest thank you for staying with us, we are glad that you enjoy your stay with us. Best Regards
4 out of 5
by A verified traveler

Posted May 9, 2019
Excellent area very central. Staff couldn't be more pleasant and helpful. Airport transfers and arranging any transport requirements also excellent. Lovely large clean apartments. Can be bit noisey as right on Gran Via street which is extremely busy. Tbis is also bonus as central to shops bars restuarants and hop on off bus and within walking distance majority main sights Would recommend apartments. Thanks to lovely staff on both desks.
Comment from Hotel Management
May 10, 2019 by Front Desk, Hotel Management
Dear Guest Thank you for your comment, we are glad that you enjoy your stay with us! Our staff are always happy to help our guest in everything they need!
5 out of 5
by A verified traveler

Posted May 9, 2019
Great location, really modern apartments with great view but busy noisy neighborhood
Comment from Hotel Management
May 10, 2019 by Front Desk, Hotel Management
Dear Guest Thank you for your comment, we are glad that you enjoy your stay with us! Our staff are always happy to help our guest in everything they need!
5 out of 5
by A verified traveler

Posted May 8, 2019
Comment from Hotel Management
May 9, 2019 by Front Desk, Hotel Management
Dear Guest thank you for staying with us, we are glad that you enjoy your stay with us. Best Regards
5 out of 5
by A verified traveler

Posted May 1, 2019
Great location - very helpful and friendly staff - the apartment was brilliant - great kitchen facilities - nice sized bathroom.
Comment from Hotel Management
May 1, 2019 by Front Desk Gran Via Capital, Hotel Management
Dear Guest Thank you for your comment, we are glad that you enjoy your stay with us! Our staff are always happy to help our guest in everything they need!
4 out of 5
by A verified traveler

Posted Apr 27, 2019
Comment from Hotel Management
Apr 27, 2019 by Front Desk Gran Via Capital, Hotel Management
Dear Guest First of all thank you for staying with us at Gran Vía Capital Madrid. We hope you had a great time!
3 out of 5
by A verified traveler from West Bloomfield , MI , US

Posted Apr 24, 2019
I loved the terrace and the apartment was clean, the bed was uncomfortable and the pull out wasn't very nice or comfortable at all. When we could talk to the person at check in he was very helpful and friendly but typically one person was there, sometimes two. With the lack of people it was hard to get help with a very busy lobby of people. Plus I could never get through on the phone.
Comment from Hotel Management
Apr 25, 2019 by Front Desk Gran via Capital, Hotel Management
Dear Guest First of all, thank you for choosing Gran Vía Capital as your destination to stay in Madrid. Sorry for the inconveniences. Best regards, Front Desk Deparment
5 out of 5
by A verified traveler

Posted Apr 21, 2019
Excellant location and facilities. This is ny second time staying at this hotel.
Comment from Hotel Management
Apr 22, 2019 by Caro , Hotel Management
Thanks for your comment we hope you had a great time staying with us!