Ratings based on 1,357 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Los Angeles

Posted Aug 16, 2019
The hotel was average in every sense. When I first entered my room, there was a cockroach in the bathroom. Next, we tried to turn the night lights on and they didn’t work. Neither did the power back to plug our phones. I called the front desk and had to ask for someone to come and take a look (they were not commenting anything about my complain). The person did come to check, but called back the reception to let them know the whole thing was not working and it was not a simple matter of changing a light bulb. The receptionist apologized, but nothing was done about it and the issue was never resolved. The key to my door did not work properly. I went to the front desk to get it changed. It worked better, but it still did not work on other doors. I had to go around to get back into my room. The mechanism to open the doors have to be replaced. People working at the hotel were very nice but loud! Very loud! They screamed to get hints from each other (cleaning ladies mostly). I asked the lady to please keep it down as I was trying to take a nap. I also asked to use the sauna, and had to return twice because they had no turned it on correctly. The people were very nice, but not very proactive. I would not recommend this hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2019
1 out of 5
by A verified traveler

Posted Aug 14, 2019
Comment from Hotel Management
Aug 14, 2019 by Madeline Aparicio, Hotel Management
Dear expedia user, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
by A verified traveler

Posted Aug 13, 2019
Great service. The staff was very helpful when we needed a taxi and also getting us a shuttle to the bus terminal. The breakfast was delicious. My wife loved the ranchero sauce.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 8, 2019
3 out of 5
by A verified traveler

Posted Aug 8, 2019
The two bedroom was very spacious. The location is great close to the airport and there are a bunch of restaurants walking distance away. The facility and bathrooms are a bit older. The breakfast as a bit subpar.
5 out of 5
by A verified traveler

Posted Aug 7, 2019
Great place to stay near the airport. Clean and comfortable bed
5 out of 5
by A verified traveler from Granada, Nicaragua

Posted Aug 6, 2019
Beautiful property and a friendly, helpful staff. The room was very clean and quite large, and the bed was great. Walking distance to several nice restaurants and lounges.
4 out of 5
by A verified traveler

Posted Aug 1, 2019
Nice rooms and staff. Liked the pool area a great deal!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 31, 2019