Ratings based on 913 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 20, 2019
The hotel was very nice and had a unique design The rooms were clean.
Comment from Hotel Management
Sep 23, 2019 by Hotel Nuevo Madrid, Hotel Management
Thank you for your comments. Regards
4 out of 5
by A verified traveler

Posted Sep 17, 2019
Hotel was very clean and staff were extremely helpful. Would stay there again.
Comment from Hotel Management
Sep 23, 2019 by Hotel nuevo Madrid, Hotel Management
Thank you we wait for your next stay with us!
5 out of 5
by A verified traveler from Saskatoon, Canada

Posted Sep 13, 2019
So gorgeous and so clean. I arrived in Madrid and went to the hotel way too early, but was able to get accommodated for an early check-in. Staff from every department works really great to help guests. It’s quite a distance from city centre but still a good hotel to atay at when in Madrid. Mucho Gracias!
Comment from Hotel Management
Sep 16, 2019 by Hotel Nuevo Madrid, Hotel Management
Thanks for your comments, it will be a pleasure to have you again with us on future visits to Madrid. Best regards
3 out of 5
by A verified traveler

Posted Sep 9, 2019
Comment from Hotel Management
Sep 12, 2019 by Hotel Nuevo Madrid, Hotel Management
Gracias por su vsaloración
4 out of 5
by A verified traveler

Posted Sep 7, 2019
Pretty far from city center..... staff professional but not overly eager to assist guest ... except for the doorman on eves he was exceptional!
Comment from Hotel Management
Sep 10, 2019 by Bookings Department, Hotel Management
Thank you for your comments, we take note to improve. Regards
4 out of 5
by A verified traveler from Toronto

Posted Sep 3, 2019
Restaurant is not good. Easy to get free park outside the hotel, Spa is small but is ok. There is not coffee maker.
Comment from Hotel Management
Sep 10, 2019 by Hotel Nuevo Madrid, Hotel Management
Thank you for your comments. We do not understand the apreciation about the restaurant but thank you.
5 out of 5
by A verified traveler from Virginia, USA

Posted Sep 2, 2019
Most Pleasant Staff!! Rachel & Pablo at the front desk were friendly, helpful & spoke English very well!! Katty, Miguel, & the entire wait staff in -1 Restaurant were superb! Loved this hotel!
Comment from Hotel Management
Sep 23, 2019 by Hotel nuevo Madrid, Hotel Management
Thanks for the great comments about our teammates. We do our best to make your stay a pleasant experience. Regards
5 out of 5
by A verified traveler from Madrid, Spain

Posted Sep 1, 2019
Clean, stuff very helpful and affordable. Location is not that close to the city , very secure neighborhood
Comment from Hotel Management
Sep 10, 2019 by Hotel Nuevo Madrid, Hotel Management
Thank you for your positive comments. Regards
4 out of 5
by A verified traveler

Posted Aug 28, 2019
Comment from Hotel Management
Sep 10, 2019 by Hotel Nuevo Madrid, Hotel Management
Gracias por su valoración. Saludos
3 out of 5
by A verified traveler

Posted Aug 27, 2019
Comment from Hotel Management
Sep 10, 2019 by Hotel Nuevo Madrid, Hotel Management
Gracias por su valoración. Saludos