Ratings based on 128 Verified Reviews

4.2 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from California

Posted Sep 21, 2019
I have been to Cancun Mexico for over 20 years. I love their white sandy beaches. Lately, there have been seaweeds problems so I ventured out to find a beach that doesn’t have too many seaweeds. I found The TRS Coral to be perfect in many ways. First the beach is gorgeous. Especially On a sunny day you can see the crystal clear water as you walk on the beach. Second is the Spa. My favorite is the hydrotherapy areas in the pool. It’s so relaxing while it massages you. Third is the food. My favorite has to be breakfast at Capricho. I enjoyed the freshly squeezed juices and made to order breakfast. The dinner restaurants are delicious too. The one that stands out is La boheme . The service is excellent and so is the food. Lastly, the rooms are huge and clean. I stayed at the loft because of the 2 bathrooms. It’s a luxury to have your own bathroom. The beds are comfortable. Small details like having a vanity mirror makes me happy. I will definitely return next year .
4 out of 5
by A verified traveler

Posted Sep 17, 2019
The property was beautiful. We loved the layout and how extensive it was. It was nice that we had access to all of Palladium and TRS but, Palladium guests didn’t have access to TRS. The room was very clean and the drinks were always stocked. Upon arrival your Butler will ask you to pick 2 premium liquors that will be stocked in your room. Having the Butler might be a nice touch for some but, we kind of would have liked to have been able to schedule dinner reservations on our own. Maybe from the app on phones or TV. Our Butler did go above and beyond the last night we were there. The room was decorated with rose petals a bath drawn and champagne on ice. The Cabaret and the Sushi place are closed on Sunday so unfortunately we weren’t able to even see the show. We tried making reservations Saturday but, they were completely full. We stayed Friday- Monday so it limited our options. The sushi/ hibachi place was excellent. We would have had it 2 nights in a row had it been open on Sunday. The gaucho steak restaurant was nice however being from Texas I’m a little spoiled on the cuts of meat I have access too. Both of our cuts a dinner had quite a bit of fat but, nice flavor. I definitely recommend having a drink at the Aqua Bar on the water. Best Skinny Margarita on the Resort! We wished the Coffee Bar opened a little sooner as well by 10:30 when it opened we were already well into our day. Just some suggestions regarding me short stay. I definitely recommend at least 4 full days!
3 out of 5
by A verified traveler from Dallas

Posted Sep 10, 2019
The property was nice and kept clean. The staff was very nice. The restaurants that were only open certain days. We showed up to eat a few times only to be disappointed and would make other arrangements to eat. We even made reservations but our butler must not have known the restraunts schedule because they were closed even with reservations. I felt like the staff had no idea when the restaurants were open. There are plenty of places to eat on the resort but keep in mind only half of them will be open. Also the food was not very good. At best it was mediocre. If you are traveling to this resort buy some snacks or something to eat while you are there.
Comment from Hotel Management
Sep 10, 2019 by Ariadna Camarena Hospitality Manager, Hotel Management
Dear Guest, Thank you for taking the time to share our recent experience in our TRS Coral Hotel. We deeply regret to know that your stay in our property was below your expectations due to the schedule and quality of the food in our a la carte restaurants. We offer you a sincere apology regarding the misinformation in our butler service. We will transmit your comments to our Head Butler for its consideration and proper follow in order to prevent it happens with future stays. At TRS Coral we hope to have a second opportunity to serve you and exceed your expectations. Best regards, Ariadna Camarena Hospitality Manager
5 out of 5
by A verified traveler from San Francisco CA

Posted Sep 9, 2019
Perfect place to relax, about a 1 hour ride from the airport. I would suggest buying transportation with Expedia, prices are ridiculously high from at the airport.
Comment from Hotel Management
Sep 10, 2019 by Ariadna Camarena Hospitality Manager, Hotel Management
Dear Guest, We thank you for your preference and for sharing your comment on Expedia. At TRS Coral we are delighted that your stay with us was beyond your expectations and you had the opportunity to enjoy and relax in the beauty of Costa Mujeres destination. We hope to have the opportunity to serve you once again soon. Best regards, Ariadna Camarena Hospitality Manager
2 out of 5
by A verified traveler

Posted Sep 5, 2019
Comment from Hotel Management
Sep 5, 2019 by Ariadna Camarena Hospitality Manager, Hotel Management
Dear Guest, On behalf of TRS Coral Hotel we thank you for rating your recent stay in our adult only hotel. We hope to have the opportunity to serve you again on a near future. Regards, Ariadna Camarena Hospitality Manager
4 out of 5
by A verified traveler from Jersey City

Posted Sep 4, 2019
Let’s start with the positives the place is absolutely beautiful. It’s a brand new property so everything was in excellent condition. We were greeted with champagne at check in which was lovely but after check in we had to sit with a staff member so she could give us a map of the property and to arrange our breakfast to tour the property for some perks in exchange. I don’t think after checking in people want to have a tour/time share pitch thrown at them so that was strike one. Our butler came to introduce himself and to help us arrange all of our reservations for the restaurants and Chic Show. He left after getting everything and we proceeded to get dressed to go to the pool. The pool was very nice but there is a major lack of entertainment. It’s an adult only facility but it feels like an older person vacation because of the lack of things to do. We had to go to the family side for night shows and most restaurants which defeats the purpose of spending money on a adult only property if we have to keep going on the family side to be entertained. The food was ok nothing spectacular and so were the drinks. That timeshare tour took hrs to complete and when we kept saying no they kept trying to make a more fitting deal just to have us sign up. All throughout the property there are ppl who keep approaching you for either spa deals or to get you to go on the tour it’s very annoying. Make sure your butler actually put your name on the list for the Chic Show because we almost couldn’
Comment from Hotel Management
Sep 5, 2019 by Ariadna Camarena Hospitality Manager, Hotel Management
Dear Mrs. Monique, We would like to thank you for selecting TRS Coral Hotel to enjoy your vacations in the Mexican Caribbean. We appreciate your helpful feedback regarding the service you have received during your stay. Our aim is to provide you with a wonderful vacation experience in every sense and we are very sad to know that some details in our service affected your overall impression. Your comments will be shared with the Managers on the corresponding departments for its consideration and proper follow-up. We are sincerely looking forward to the pleasure of welcoming you again to our TRS Coral Hotel and assure you that you will enjoy even superior services and facilities on your next visit. Best regards, Ariadna Camarena Hospitality Manager
3 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 3, 2019 by Heidi Jiménez Hospitality Manager Assistant, Hotel Management
Dear Guest, First of all, we would like to thank you for staying with us at TRS Coral Hotel in the beautiful Costa Mujeres paradise. In TRS we strive to offer a unique experience to each client, so your opinion is very important to us. If you have the opportunity to send us your comments we will love to receive them, so we can strive to exceed your expectations in the future. Thank you for your rating of our Hotel! Warm regards, Heidi Jiménez Hospitality Manager Assistant
5 out of 5
by A verified traveler from New York, NY

Posted Sep 1, 2019
We got a Junior suite with a swim up patio and it was incredible. The pool area was well set up and clean with very attentive staff. We loved that there was a grill next to the pool for snacking. The decor was attractive. So many restaurants to choose from which kept things interesting. The Spanish tapas was our favorite
Comment from Hotel Management
Sep 2, 2019 by Ariadna Camarena Hospitality Manager, Hotel Management
Dear Mr. Nick, On behalf of Grand Palladium Costa Mujeres Resort & Spa we thank you for taking the time to share such a positive comment and for rating us with 5 of 5 stars on Expedia. We are delighted to learn that your Junior Suite and its amenities were to your liking, in addition of the attentive service provided by our collaborators and the exquisite gastronomy of our restaurants, specially at Tapeo Restaurant. The entire team at Costa Mujeres looks forward to serving you in a near future. Best regards, Ariadna Camarena Hospitality Manager
5 out of 5
by A verified traveler

Posted Aug 29, 2019
This is an incredibly beautiful property with a lovely stuff and all the amenities you need to have an incredible time.
Comment from Hotel Management
Aug 29, 2019 by Ariadna Camarena Hospitality Manager, Hotel Management
Dear Guest, Thank you for choosing TRS Coral Hotel for your holidays. We appreciate your excellent rating about the experience you have lived in our adult only hotel, while enjoying our infinite indulgence services. We invite you to return for your next holidays in Costa Mujeres. Best regards, Ariadna Camarena Hospitality Manager
4 out of 5
by A verified traveler

Posted Aug 18, 2019
Comment from Hotel Management
Aug 19, 2019 by Ariadna Camarena Hospitality Manager, Hotel Management
Dear Guest, Thank you for choosing TRS Coral Hotel for your holidays. We appreciate your excellent rating about the experience you have lived in our adult only hotel, while enjoying our infinite indulgence services. We invite you to return for your next holidays in Costa Mujeres. Kind regards, Ariadna Camarena Hospitality Manager