Ratings based on 850 Verified Reviews

3.7 out of 5
68% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 25, 2019
Comment from Hotel Management
Oct 2, 2019 by Cecilia Bringas, Hotel Management
Estimado Huésped, Gracias por su calificación, nos motiva a seguir trabajando para que en su próxima estancia podamos obtener de su parte 5 estrellas. Agradecemos su preferencia y elegirnos como su casa durante su visita en la ciudad, esperamos nos de la oportunidad de servirle nuevamente. Gracias de nueva cuenta. Cecilia Bringas
4 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 5, 2019 by Cecilia Bringas, Hotel Management
Estimado Huésped, Gracias por calificar su estancia con nosotros, nos gustaría nos indicara si existe algo adicional que nos ayude a mejorar nuestras instalaciones y servicios ya que nos ayuda a enfocarnos en nuestras áreas de oportunidad y seguir trabajando en ellas. Esperamos nos de la oportunidad de servirle nuevamente en su próxima estancia en la ciudad. Gracias de nuevo, quedamos a sus ordenes.
4 out of 5
by A verified traveler

Posted Aug 16, 2019
Love the street and the music right there in front of the hotel
Comment from Hotel Management
Aug 20, 2019 by Cecilia, Hotel Management
Good evening. Traveler: Music, music is what we heard through your comments. We're glad you had a great time at El Fénix. Thank you for selecting us, we look forward to hosting you once again very soon. Public Relations
5 out of 5
by A verified traveler

Posted Jul 30, 2019
Grest location, awesome staff and awesome breakfast
Comment from Hotel Management
Jul 31, 2019 by Cecilia, Hotel Management
Good evening. Traveler: Thank you very much for selecting us. We're glad you had a great time at El Fénix. Awesome your comments that motivate us to invite you to repeat the experience. We look forward to hosting you once again very soon. Public Relations
5 out of 5
by A verified traveler

Posted Jun 15, 2019
Very good friendly people good location clean please new sheets
Comment from Hotel Management
Jun 17, 2019 by Cecilia, Hotel Management
Good evening. Traveler: We're glad you had a great time at El Fénix. Thank you for selecting us,. We will take your comments very seriously, thank you for taking the time to point out the opportunities we have to improve our service. We look forward to hosting you once again very soon. Public Relations
3 out of 5
by A verified traveler

Posted Jun 8, 2019 on CheapTickets
Very good location. In the heart of Guadalajara. With an amazing view to the Cathedral. But not very clean. And room keys get deactivated every day.
Comment from Hotel Management
Jun 10, 2019 by Cecilia Bringas, Hotel Management
Good Afternoon, Thank you for your comments, it's very important for us to continue working to provide a quality service to our guests, we are glad to know that during your stay there were things that you like it and we'll work on these areas of opportunity and in your next visit we hope you enjoy more of our hotel. We are at your service. Best Regards.
4 out of 5
by A verified traveler

Posted Jun 1, 2019
Like was ubication, but i didn't like was the place because they didn't have safe box and i lost things in the room
Comment from Hotel Management
Jun 3, 2019 by Cecilia, Hotel Management
Good evening. Traveler: We're glad that your stay at El Fénix had been satisfactory in general and we thank you for your feedback, which will be promptly observed to improve the customer experience. We would like to mention that we did have a safe box room next to the reception desk, maybe there was a misunderstanding in mentioning it to you. If you have any other comments, we are ready to serve you. Public Relations
2 out of 5
by A verified traveler

Posted May 12, 2019 on CheapTickets
Stayed 3 nights and my sheets were never change our room was in bad condition The air conditioner was broke if i ever have to go i will walk in an get a room because if you do reservations online or with expedia they give you the worse rooms
2 out of 5
by A verified traveler from Teul De Gonzalez Ortega

Posted May 10, 2019 on Hotels
Comment from Hotel Management
May 13, 2019 by Cecilia, Hotel Management
Buenas tardes, José: Lamentamos mucho que tu estancia en el Fénix no haya sido la mejor y queremos garantizarte que en tu próxima visita quedarás satisfecho con nuestros servicios. Recuerda que estamos a tus órdenes. Relaciones Públicas
2 out of 5
by A verified traveler

Posted May 9, 2019 on CheapTickets
The air conditioning is terrible the hallways smell really bad bathrooms are really old