Ratings based on 1,010 Verified Reviews

4.7 out of 5
84% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jul 15, 2019
Comment from Hotel Management
Jul 16, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide the best guest experience in our industry and we are delighted to hear you enjoyed your visit. We hope to welcome you back to LEVEL in the near future.
1 out of 5
by A verified traveler from Bay Area

Posted Jul 12, 2019
Pool jacuzzi was broken and not informed. Asked for extra bed sheet or shampoo and had to call 2nd after waiting over an hour
Comment from Hotel Management
Jul 12, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
Thank you for being our guest. Our constant goal is to provide the best guest experience in our industry; however, please accept our sincerest apologies for the Jacuzzi being out of service during your visit. Our maintenance team is working to resolve the issue. We will also relay your feedback about the delay for your delivery request. We hope we can turn your impression around and welcome you back to LEVEL in the future. Thank you again!
5 out of 5
by A verified traveler from RANCHO Cordova

Posted Jul 8, 2019
The hot tub not fixed. Towels not available. Staff are hard to find
Comment from Hotel Management
Jul 9, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
Thank you for being our guest. Please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team to improve these issues. We hope to turn your impression around and welcome you back to LEVEL in the future.
5 out of 5
by A verified traveler

Posted Jul 6, 2019
Comment from Hotel Management
Jul 9, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.
5 out of 5
by A verified traveler

Posted Jul 6, 2019
Comment from Hotel Management
Jul 9, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
We are very happy to hear you had a great visit! Thank you for being our guest and sharing your feedback. We hope to welcome you back to LEVEL in the near future.
5 out of 5
by A verified traveler

Posted Jul 6, 2019
Comment from Hotel Management
Jul 9, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to LEVEL in the near future. Please do not hesitate to contact Guest Services for any assistance. Thank you again!
5 out of 5
by A verified traveler from Brooklyn, NY

Posted Jul 4, 2019
Everything the amenities was awesome the poolside, basketball, movie theater and lastly, the apartment omg I love it.
Comment from Hotel Management
Jul 7, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed all of the great amenities LEVEL has to offer. We look forward to welcoming you back to LEVEL Furnished Living in the future. Thank you for your wonderful feedback.
4 out of 5
by A verified traveler from San Francisco

Posted Jul 3, 2019
Been coming here for the past 4 years . Modern and clean rooms , great location, and walking distance to excellent restaurants. Probably the largest gym in DTLA. I have been noticing the smell of pot in the hallways last couple years but it's LA . I'm still coming back .
Comment from Hotel Management
Jul 7, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
Thank you for always being our guest whenever your travels bring you to Los Angeles. Although we are a non-smoking hotel, it is unfortunate some guests choose to break the rules. We will continue to be vigilant when enforcing our rules so none of our guests are negatively impacted by the actions of others. Thank you for your feedback. We look forward to welcoming you back in the future.
5 out of 5
by A verified traveler from Seattle, WA

Posted Jul 1, 2019
I loved all of the amenities and how clean and big the corner suite is. The customer service is great too.
Comment from Hotel Management
Jul 9, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
We are very pleased to hear you enjoyed the amenities and the cleanliness of your suite. It is our constant goal to provide the best experience in our industry. Thank you for taking time to share your feedback. We hope to welcome you back to LEVEL in the near future.
5 out of 5
by A verified traveler

Posted Jul 1, 2019
Comment from Hotel Management
Jul 7, 2019 by Aaron Gonzales- Front Office Manager, Hotel Management
Thank you for being our guest and taking time to share your wonderful experience. We are delighted to hear you had an exceptional visit. We hope to welcome you back to LEVEL in the near future