The staff was exceptions, the fitness center was great, the breakfast was great. The front desk and valet staff were phenomenal. The restaurant staff was phenomenal. Everything overall was fantastic. The room is very large, and was very clean. The bed was comfortable. There are a few minor areas for improvement, but overall I loved the hotel and would stay again.
There is no luggage rack on which to open and store your roller bag - would be nice to have. There is an outlet in the bathroom for a shaver only - none for a hair dryer (provided) or other curling iron, etc. I had to use the outlet over the mini bar to dry my hair, which was fine but sort of a weird oversight. There was no screen on the provided hairdryer, so my hair got sucked into the blades and my husband had to cut my hair to free me from the dryer. This is all very minor, but I would expect more attention to small details from a 5 star hotel.