Ratings based on 638 Verified Reviews

4.2 out of 5
83% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 11, 2019
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear Anonymus, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt,
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Convenient to airport. Very comfortable and clean.
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear Anonymous, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt, Niclas Ornau
5 out of 5
by A verified traveler

Posted Aug 25, 2019
Excellent hotel, Excellent servic Friendly personnel.
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear Horst, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt, Niclas Ornau Front Office Manager
5 out of 5
by A verified traveler

Posted Aug 15, 2019
Location, air-conditioning, 3 large elevators, and great food.
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear Anonymous, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt, Niclas Ornau Front Office Manager
2 out of 5
by A verified traveler

Posted Aug 6, 2019
Amenities listed air conditioning and the room did not have functioning air conditioning. We were offered fan but not change of room. Also bedding was stained. Staff was nice. Very warm and uncomfortable due to no a/c. The air was only reason I booked this hotel. Not worth 133 euro.
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear Anonymous, First of all I would like to thank you very much for taking your time to share your valuable feedback regarding your recent stay with us. I am very sorry to hear that you experienced some bad issues with the air condition. This is certainly not the standard, we are trying to provide for our guests and what we are known for and I can completely empathize with your feelings about this inconvenience. I do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back to the Holiday Inn Frankfurt Airport in the near future. Kind Regards Niclas Ornau Front Office Manager
4 out of 5
by A verified traveler

Posted Aug 1, 2019
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear guest, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt, Niclas Ornau Front Office Manager
2 out of 5
by A verified traveler

Posted Aug 1, 2019
AC didn't work. Left window open but airplane noise kept me all night. One staff serving many guests asking to change rooms and complaint about not working AC.
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear guest, First of all I would like to thank you very much for taking your time to share your valuable feedback regarding your recent stay with us. I am very sorry to hear that you experienced some bad issues with the air condition. This is certainly not the standard, we are trying to provide for our guests and what we are known for and I can completely empathize with your feelings about this inconvenience. I do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back to the Holiday Inn Frankfurt Airport in the near future. Kind Regards Niclas Ornau Front Office Manager
5 out of 5
by A verified traveler

Posted Jul 31, 2019
Very good and clean, only at bus back to airport ask For ticket. I did not have ticket and no one give it to me.
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear guest, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt, Niclas Ornau Front Office Manager
4 out of 5
by A verified traveler

Posted Jul 28, 2019
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear guest, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt, Niclas Ornau Front Office Manager
5 out of 5
by A verified traveler

Posted Jul 27, 2019
The room was very clean and spacious. It was a very comfortable room. My only complaint is that they make you pay extra for parking.
Comment from Hotel Management
Sep 13, 2019 by Niclas Ornau, Hotel Management
Dear guest, Thank you for your positive comment about the hotel. We are glad to read that you enjoyed your stay with us. Your positive remarks will be forwarded to our colleagues, as this is the best motivation. We would be very grateful to welcome you back soon. Kind regards from Frankfurt, Niclas Ornau Front Office Manager