Ratings based on 903 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Aug 28, 2019
Comment from Hotel Management
Aug 29, 2019 by Karina Gonzalez, Hotel Management
Dear guest For us it was a pleasure to have served you, we hope to continue to provide you with good experiences in your next stays. Estimado huésped Para nosotros fue un placer haberte servido, esperamos poder seguir brindándole buenas experiencias en sus próximas estadías.
4 out of 5
by A verified traveler from fort worth

Posted Aug 27, 2019
Fine hotel located just two blocks from the main drag, Paseo Colon, and about a mile from downtown. Desk staff all speak English and are pleasant, breakfast is good but not exceptional (great eggs). Good value.
Comment from Hotel Management
Sep 3, 2019 by Karina Gonzalez, Hotel Management
Dear guest For us it was a pleasure to have served you, we hope to continue to provide you with good experiences in your next stays.
5 out of 5
by A verified traveler

Posted Aug 25, 2019
Large rooms. Friendly staff. Delicious breakfast.
Comment from Hotel Management
Aug 26, 2019 by Karina Gonzalez, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Best regards,
5 out of 5
by A verified traveler from Salt Lake City, Utah

Posted Aug 19, 2019
Very clean and beautiful, however the food in the restaurant could use some improving.
Comment from Hotel Management
Aug 19, 2019 by Karina Gonzalez, Hotel Management
Dear guest Thank you for taking the time to share your feedback. We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
5 out of 5
by A verified traveler from Bahamas

Posted Aug 14, 2019
Location is very accessible going to anywhere you want.
Comment from Hotel Management
Aug 14, 2019 by Karina Gonzalez, Hotel Management
Dear guest For us it was a pleasure to have served you, we hope to continue to provide you with good experiences in your next stays.
1 out of 5
by A verified traveler from New York

Posted Aug 12, 2019
I stayed 2 separate nights so 2 different rooms. The first was fine, there were snacks available in the room for purchase. The beds both night were terrible, very uncomfortable. I was however glad I had enough pillows. The send night the room ha no snacks available and the drawers on the dresser kept sliding open so I kept bumping into them as I passed. The breakfast was terrible. i have no idea how long the eggs were sitting but they were dry and gray. I had dinner the night before and that too was unimpressive. The TV was so loud I needed to keep in my earbuds and loud. I really just neede a comfortable bed ea night with decent food. I got neither. Also, I had set up a car service to an from the airport. It was done but the process of how to pay was awkward and unclear. I can't say I would ever go back again and I certainly would not recommend it. It was clean. If that's all you need I suppose it's fine.
Comment from Hotel Management
Aug 13, 2019 by Karina Gonzalez, Hotel Management
Dear guest We appreciate you taking the time to share your experience and we apologize for not having satisfied you with the condition of the hotel during your stay. We regret that your dining experience did not meet your expectations. We apologize for the service you received from our staff. Our team works hard to make sure customers feel comfortable and receive the best service.
4 out of 5
by A verified traveler

Posted Aug 9, 2019
Very clean, good breakfast, convenient location, beds are decent size.
Comment from Hotel Management
Aug 9, 2019 by Karina Gonzalez , Hotel Management
Dear guest For us it was a pleasure to have served you, we hope to continue to provide you with good experiences in your next stays.
5 out of 5
by A verified traveler

Posted Aug 2, 2019
This hotel was perfect for a short stay! The hotel is clean and beautiful! The staff was very useful and kind! However, we would have appreciated if the jacuzzi was heated. The pool was very nice!
Comment from Hotel Management
Aug 5, 2019 by Karina Gonzalez, Hotel Management
Dear Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5 out of 5
by A verified traveler

Posted Jul 31, 2019
I use it a lot and always its good nice place nice rooms nice everything
Comment from Hotel Management
Jul 31, 2019 by Karina Gonzalez, Hotel Management
Dear guest We welcome your comments and suggestions about our hotel, these help us to reinforce our objectives and at the same time keep us with the best service to all our guests. For us it was a pleasure to have served you, we hope to continue providing you with good experiences in your next stays.
5 out of 5
by A verified traveler

Posted Jul 30, 2019
Comment from Hotel Management
Jul 30, 2019 by Karina Gonzalez, Hotel Management
Dear guest For us it was a pleasure to have served you, we hope to continue to provide you with good experiences in your next stays.