Ratings based on 1,128 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Aug 23, 2019
Our best experience ever.forget about the renowned star hotels,this one gives you all you really need and want for staying relax during your trip.the location,the view and the staff are amazing,besides that the huge balcony with the endless view of ocean,is a real bonus.
Comment from Hotel Management
Aug 23, 2019 by Terry, Hotel Management
Aloha Lyanna. We appreciate your positive comments and the beautiful ocean and mountain views. Come see us again!
4 out of 5
by A verified traveler

Posted Aug 14, 2019
The property is very conveniently located next to Whalers village and is very beautiful. We booked a Studio with Ocean View. Our studio (in tower one, north side)was facing a hotel next door with the air conditioning machines going on continuously and were loud. We were expecting the ocean view from within the studio itself, but we had to go closer to the balcony door to get a partial glimpse. Once in the balcony we had a partial ocean view. I think it’s false advertising as ocean view. It should say partial ocean view from balcony. Studio itself was very clean and well equipped. Lots of restaurants nearby.
Comment from Hotel Management
Aug 14, 2019 by Terry, Hotel Management
Mahalo for sharing your comments and the noise comment on A/C units next door is something we don't' hear about. Ocean front categorys guarantee oceanview from within room and hope you enjoyed the view from your balcony.
5 out of 5
by A verified traveler

Posted Aug 13, 2019
Comment from Hotel Management
Aug 14, 2019 by Terry, Hotel Management
Mahalo for your positive ratings!
5 out of 5
by A verified traveler

Posted Aug 13, 2019
Comment from Hotel Management
Aug 13, 2019 by Terry, Hotel Management
Mahalo for staying with us
5 out of 5
by A verified traveler

Posted Aug 6, 2019
Location at Whaler's Village and at the beach was fantastic.
Comment from Hotel Management
Aug 6, 2019 by Terry Dowsett, General Manager, Hotel Management
Aloha, We appreciate you sharing your memorable experience and agree the views from rooms are awesome with a location that is centered on the beautiful Ka'anapali Beach Resort!
3 out of 5
by A verified traveler

Posted Aug 2, 2019
Comment from Hotel Management
Aug 13, 2019 by Terry, Hotel Management
Mahalo for submitting
4 out of 5
by A verified traveler

Posted Aug 1, 2019
The location and the access to the beach was good as usual. We were given a first floor suite and we had some problems with bugs. The bathroom carpets and kitchen were dirty and we asked them to change them but it was not done til the end of our 10 days vacation. The staff was kind and they accomodate us to clean the room in the am. The pool needed to be clean more often because there were many young kids in it.
Comment from Hotel Management
Aug 13, 2019 by Terry, Hotel Management
During summer there can be insects and recommend keeping your screen doors closed. Lots of activity in the pool makes for a challenge during this peak season of year.
4 out of 5
by A verified traveler

Posted Jul 21, 2019
We got upgraded to a bigger room!!! Upon checkout, we found someone else’s sandals under the bed, and someone’s night guard case under the bed. Apparently they don’t clean thoroughly!!!
Comment from Hotel Management
Aug 13, 2019 by Terry, Hotel Management
Sorry about that and will coach our housekeeping team on that and glad you enjoyed the larger room upgrade.
4 out of 5
by A verified traveler

Posted Jul 19, 2019
Beautiful koi pond & proximity to stores, restaurants & snorkeling. Not really a resort at all so don’t expect anything like that. WiFi was very poor.
Comment from Hotel Management
Aug 13, 2019 by Terry, Hotel Management
Mahalo for your comments on our convenient location and sorry for WiFi issues.
5 out of 5
by A verified traveler

Posted Jul 11, 2019
Comment from Hotel Management
Aug 13, 2019 by Terry, Hotel Management
Mahalo for submitting