Ratings based on 1,089 Verified Reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 22, 2019
Friendly staff and very easy to go out for shopping.
4 out of 5
by A verified traveler

Posted Sep 15, 2019
Comment from Hotel Management
Sep 16, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
5 out of 5
by A verified traveler from Dallas, Tx

Posted Sep 15, 2019
The all-inclusive aspect doesn’t detract from the service at all. Outstanding service, friendly and attentive staff, fantastic food and drinks, and all paired with the best beach scenery Playa del Carmen has to offer, this is my go-to for resort stays in the Yucatán. I’ve been multiple times and don’t intend to stop!
Comment from Hotel Management
Sep 16, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
3 out of 5
by A verified traveler

Posted Sep 8, 2019
Comment from Hotel Management
Sep 9, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your qualifictions. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
4 out of 5
by A verified traveler

Posted Sep 5, 2019
Comment from Hotel Management
Sep 5, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
4 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 3, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
5 out of 5
by A verified traveler

Posted Sep 1, 2019
Comment from Hotel Management
Sep 2, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
5 out of 5
by A verified traveler from New York

Posted Aug 31, 2019
Paradisus Playa del Carmen La Esmeralda is a very family friendly place to stay!!! You need to make reservation for the restaurants ahead of time or you will be stuck with very late slots. We loved our 8 day stay!!!
Comment from Hotel Management
Sep 2, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
5 out of 5
by A verified traveler

Posted Aug 31, 2019
The property has everything a family needs. The customer service was unbelievable.
Comment from Hotel Management
Aug 31, 2019 by Guest Service, La Esmeralda., Hotel Management
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
5 out of 5
by A verified traveler

Posted Aug 26, 2019
Our swim up suite was convenient with the kids and we were surprised that it was deep enough to actually swim around our room. And a bonus that we had drink service right there at our swim up. Food was good but a shortage of restaurant availability. I was told this is the slow season so I cannot imagine how hard it would be to get a reservation in the busy season.
Comment from Hotel Management
Aug 26, 2019 by Guest Service La Esmeralda, Hotel Management
Thank you for your feedback, your opinion is very important for us.