Ratings based on 198 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 13, 2019
Comment from Hotel Management
Sep 14, 2019 by Managment Team, Hotel Management
Thank you Anonymous for your 4 star review!
4 out of 5
by A verified traveler from Bedford

Posted Sep 11, 2019
Gladys our bartender was the BEST!!! Rooms were EH... pub food was ok.. but Gladys was great!!
Comment from Hotel Management
Sep 11, 2019 by Resort Manager, Hotel Management
Thank you Swami for your 4 star review. I will let the management team know what we need to work on for future guest.
5 out of 5
by A verified traveler

Posted Sep 9, 2019
people and staff very friendly and courteous, would go back
Comment from Hotel Management
Sep 10, 2019 by Hotel Manager, Hotel Management
Thank you Anonymous, for your wonderful review! We hope to see you in the future!
5 out of 5
by A verified traveler

Posted Jul 17, 2019
Comment from Hotel Management
Jul 18, 2019 by Front Desk Manager, Hotel Management
Thank you for the 5 out of 5 rating. Hope you will visit again.
4 out of 5
by A verified traveler from Orlando

Posted Jul 17, 2019
Plenty of pools for sport or relaxation. Plenty of seating. Friendly staff and members who made me feel comfortable and welcome. The rooms need updating. The air conditioner did not get rid of humidity like it should and was loud.
Comment from Hotel Management
Jul 18, 2019 by Hotel Manager, Hotel Management
I do apologize for any issue you experienced regarding the air conditioner, I have contacted the maintenance department and they are working on the issue.
4 out of 5
by A verified traveler

Posted Jun 19, 2019
Comment from Hotel Management
Jun 19, 2019 by Front Desk Manager, Hotel Management
Thank you for the 4 out of 5 review. Hope you will visit again.
3 out of 5
by A verified traveler

Posted Jun 2, 2019
One of the better "clothing optional" resorts in the area. However, prices keep going up on rooms & day passes & drinks. Restaurant food is ok. Guests paying to stay at the hotel should not have to pay for the day pass too. I don't know hotels that charge to use their pools or work out rooms when you're staying at their hotel.
Comment from Hotel Management
Jun 5, 2019 by Front Desk Manager, Hotel Management
Thank you Anonymous. Please keep in mind that we are a private members club who opens it's doors to the public. Because of this we do charge a daily members rate to anyone who is not a current or existing member.
3 out of 5
by A verified traveler

Posted May 8, 2019
After driving 3 hours to get there we were told that because one of us did not have ID we could not enter or stay. Even though we had already made a reservation online. It should be made much much much more obvious that you need ID to enter.
Comment from Hotel Management
May 17, 2019 by Hotel Manager, Hotel Management
I understand how this has caused you some frustration but please keep in mind that we are a private members club and anyone who enters the resort must provide proper identification in order to visit and/or stay in the hotel. We do this to provide a safe environment to our guests by being aware of all individuals who enter the property.
4 out of 5
by A verified traveler

Posted Apr 30, 2019
Comment from Hotel Management
Apr 30, 2019 by Front Desk Manager, Hotel Management
Thank you for the 4 out of 5 rating!
2 out of 5
by A verified traveler

Posted Apr 29, 2019
The property was nice. The room was small but clean and it was located right beside the pool. The pools and hot tub were nice. The tiki bar closes way too early. The check in staff was nice. We ordered food at the restaurant. No one seemed to have a clue what they were doing. I ordered a bloody mary, which the menu clearly stated came with pickles and an olive, but it came bare. Then we ordered an appetizer with mushrooms and cheese sticks. Possibly the worst mushroom ever. My meal was supposed to come with a salad, no salad came. The gravy was cold and the broccoli looked like it was days old. The waiter asked how everything was and I explained it was one bad thing happening after another. He smiled and gave me the check. I asked to speak to a manager, whose solution was to take $8.00 off the check. What a joke. The whole wait staff had no idea what they were doing, including the joke of a manager. Maybe if they replace her with someone who knows what they are doing, things will improve. For the $400 we spent there in a day, we were not impressed. The next morning we got draft beer at the Tiki Bar. The first 2 were in 16 ounce glasses and the last one, for the same price, was in a 12 ounce glass. Someone needs to train the staff.
Comment from Hotel Management
Apr 29, 2019 by Management Team, Hotel Management
I apologize for the experience you had regarding your meal and beverages. I will make sure to bring this to the attention of the Supervisor for the manager mentioned. I appreciate you taking the time out to bring this to our attention and will work on bettering the service for all our guests.