Skip to main content
Beginning of main content
Expedia Verified Reviews
Exceptional!
4.8 of 5 guest rating
Room type Options Nightly price Book
Ambassador Two Bedrooms Family Suite Ocean View
Room with view
2540 square feet
1 King Bed and 2 Queen Beds
Room sleeps 6 guests
(up to 4 children)
Select dates to see price
Other room types
Suite, 1 Bedroom (Governador)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Zen Grand Two Bedroom Family Suite Nature View
2368 square feet
1 King Bed and 2 Queen Beds
Room sleeps 6 guests
(up to 4 children)
Select dates to see price
Presidential Suite, 1 Bedroom (Zen)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Presidential Suite, 2 Bedrooms (Ambassador)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Ambassador Suite Ocean View
Room with view
1270 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Grand Class Pool Suite Ocean Front
Room with view
1377 square feet
1 King Bed 2 Twin Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Ambassador Pool Suite Ocean View
Room with view
1270 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Presidential Suite, 1 Bedroom (Grand Class)
1 King Bed and 1 Double Sofa Bed 2 Queen Beds and 1 Double Sofa Bed
Room sleeps 2 guests
Select dates to see price
Nature View Suite - Zen Experience
1184 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Nature View Suite with Pool - Zen Experience
1184 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale hotel on the beach, with 3 outdoor swimming pools

Expedia Insiders Select™ Winner 2015

Popular property highlights

Free valet parking
Free WiFi
Business center
Laundry facilities
Smoke-free property

Location

Located in Playa del Carmen, this beachfront hotel is in the city center and within 3 mi (5 km) of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. Xcaret Eco Theme Park is 11.7 mi (18.9 km) away.

Hotel Features

Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive 's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants.

Room Amenities

All 539 rooms boast jetted tubs and offer free WiFi and free minibar items. Balconies or patios and iPod docks are standard, as are flat-screen TVs with cable channels.

Languages Spoken

  • English

Show all languages

Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Hotel Amenities

Grand Velas Riviera Maya - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 outdoor swimming pools.

A complimentary manager's reception is offered each day. Dining is available at one of the hotel's 8 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a steam room. Onsite valet parking is complimentary.

Grand Velas Riviera Maya - All Inclusive is a smoke-free property.

  • Picnic area
  • Children's games
  • Number of indoor pools - 2
  • Children's toys
  • Number of outdoor pools - 3
  • Number of spa tubs - 4
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Free grocery shopping service
  • Business center
  • Porter/bellhop
  • Dry cleaning/laundry service
  • Free valet parking
  • Limo or Town Car service available
  • Infant/toddler toys
  • Computer station
  • Swimming pool
  • Conference space size (meters) - 8784
  • Terrace
  • Free reception
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Pool umbrellas
  • Total number of rooms - 539
  • Number of floors - 4
  • Number of buildings/towers - 3
  • Airport transportation (surcharge)
  • Karaoke
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Number of beach bars - 2
  • Full-service spa
  • Number of swim-up bars - 3
  • Free beach shuttle
  • Beach shuttle (surcharge)
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Free beach cabanas
  • Billiards or pool table
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built - 2008
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Steam room
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Supervised childcare/activities (free)
  • Children's pool
  • Area shuttle (surcharge)
  • Spa services on site
  • Number of restaurants - 8
  • Conference space size (feet) - 94548
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Beach towels
  • Arcade/game room
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish
  • Portuguese

Parking

Free valet parking

Room Amenities

Grand Velas Riviera Maya - All Inclusive offers 539 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Air conditioning
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Turndown service
  • Free bottled water
  • Towels provided
  • Linens provided
  • Ceiling fan
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Iron/ironing board
  • Number of bathrooms - 1
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Balcony or patio
  • Cable TV service
  • Flat-panel TV
  • Room service (24 hours)
  • Premium TV channels
  • HDTV
  • Free WiFi
  • DVD player
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Dial-up Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • Free weekday newspaper
  • Premium bedding
  • Slippers
  • MP3 docking station
  • iPod docking station
  • Separate bathtub and shower
  • Minibar (stocked, free items)
  • Down comforter

Where to Eat

A complimentary manager's reception is offered each day.

Chaka - Overlooking the pool and garden, this family restaurant specializes in regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cocina de Autor - This beachfront fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Nearby Things to Do

3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Cave exploring/spelunking nearby
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 42
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at 3 AM

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

Security system

No pets or service animals allowed

Debit cards

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one-way)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Grand Velas Riviera Maya
  • Grand Velas All Inclusive
  • Grand Velas All Inclusive Riviera Maya
  • Grand Velas Riviera Maya
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya Playa del Carmen
  • Riviera Maya Grand Velas
  • Velas Grand Riviera Maya
  • Velas Riviera Maya
  • Velas Riviera Maya Inclusive
  • Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive Playa del Carmen
  • Hotel Grand Velas Riviera Maya - All Inclusive
  • Grand Velas Riviera Maya - All Inclusive Playa del Carmen
  • Grand Velas Riviera Maya All Inclusive Hotel
  • Grand Velas Riviera Maya All Inclusive
  • Velas Riviera Maya Inclusive

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveler Top 100 List.

Promotions

USD 50 Spa credit (per day) Offer

Book a stay in a rate plan displaying the “USD 50 Spa credit (per day)” green tag now for travel now- December 19, 2019 and receive USD 50 spa credit per person, per day applicable towards massages, facials, or body wrap treatments with a duration of 50 minutes of more at the spa, and receive 10% off at Hotel Boutique.


Spa credit redemption details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Nontransferable between guests, non-cumulative, not redeemable for cash, unused balances will not be refunded. Cannot be combined with other Spa promotions. Does not apply to SPA Boutique, Beauty Salon, Hydrotherapy Circuit nor Spa Cabanas. Other restrictions apply. Blackout dates.

Golf Offer


Book a stay in any rate plan or room type category for travel now - November 30, 2019 and receive a USD 109 golf credit per adult, per night.


Full details at check-in. Guests must contact the property in advance to arrange tee time; contact information is provided on the booking confirmation email. Use of golf cart may not be included. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Offer not valid December 20, 2017 - January 4, 2018. Other restrictions and blackout dates may apply.

Added Benefits


Book a stay in a "Zen Grand Family Suite Nature View" room type category and receive a childrens kit, concierge and baby concierge.


Must book a stay in a "Zen Grand Family Suite Nature View" room type to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sorry, we seem to have had an issue loading our review content. Try again?