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Expedia Verified Reviews
Very good!
4.1 of 5 guest rating
Room type Options Nightly price Book
Junior Suite, Oceanfront
Room with view
1 King Bed and 2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Other room types
Junior Suite, Ocean View
Room with view
1 King Bed and 2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Junior Suite
1 King Bed and 2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Family Suite, Oceanfront (Junior)
Room with view
1 King Bed and 2 Double Beds
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Junior Suite, Beachfront (WalkOut)
Room with view
1 King Bed and 2 Double Beds
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Suite, 1 Bedroom, Oceanfront (Master)
Room with view
1 King Bed
Room sleeps 2 guests
(up to 3 children)
Select dates to see price
Standard Room
1 King Bed and 2 Double Beds
Room sleeps 2 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
4-star beach property with a conference center

Expedia Local Expert Concierge

Popular property highlights

Free WiFi
Outdoor pool
Business center
Smoke-free property
24-hour front desk

Location

Located in Gonzalo Guerrero, this all-inclusive property is steps from Pier Navega and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.

Resort Features

Guests of this beach property will appreciate convenient onsite amenities such as a fitness center and a steam room.

Room Amenities

All 287 rooms provide free WiFi, minibars, and LCD TVs. Other amenities available to guests include room service, separate bathtubs and showers, and coffee makers.

Languages Spoken

  • English

Show all languages

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Constituyentes Number 1, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Hotel Amenities

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a complimentary water park, Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto features an outdoor pool and a sauna. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a beach bar. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center. This all-inclusive property also offers a fitness center, gift shops/newsstands, and room service (during limited hours).

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto is a smoke-free property.

  • Beach bar
  • Elevator
  • Number of bars/lounges - 4
  • Fitness facilities
  • Local Expert Concierge
  • Free water park access
  • 24-hour front desk
  • Spa treatment room(s)
  • Business center
  • Free beach cabanas
  • Porter/bellhop
  • Meeting rooms
  • Year Built - 1999
  • Coffee shop or café 1
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Outdoor pool 1
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Free reception
  • ATM/banking
  • Number of restaurants - 6
  • Gift shops or newsstand
  • Conference center
  • Banquet hall
  • Beach towels
  • Total number of rooms - 287
  • Number of floors - 3
  • Number of buildings/towers - 4

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool1
  • Free WiFi
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Air conditioning
  • Minibar
  • Free WiFi
  • Coffee/tea maker
  • Room service (limited hours)
  • Daily housekeeping
  • Phone
  • Separate bathtub and shower
  • LCD TV

Where to Eat

A complimentary manager's reception is offered each day.

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto has 6 restaurants on site.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the property include a complimentary water park, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

No cribs (infant beds) available

24-hour check-in

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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