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Expedia Verified Reviews
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3.9 of 5 guest rating
Room type Options Nightly price Book
Standard Room
420 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Penthouse Select Adults Only
667 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Select Adults Only
441 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
Select dates to see price
Eco Family Superior
323 square feet
1 King Bed and 1 Twin Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Superior Select Adults Only
420 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
Select dates to see price
Superior Room, 2 Queen Beds
Room with view
420 square feet
2 Queen Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse (2 Adults 3 children)
1 Twin Bed
Room sleeps 2 guests
(up to 3 children)
Select dates to see price
Signature Eco Junior Suite (3 Adults, 2 children)
753 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Elite 1 Bedroom, 1 King Bed with Sofabed
Room with view
667 square feet
1 King Bed 1 Double Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse
1 Twin Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse (3 adults 1 child)
1 Twin Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Elite Penthouse, Jetted Tub
Room with view
667 square feet
1 King Bed 1 Double Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Suite
753 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Eco Family Penthouse (2 Adults 2 children)
1 Twin Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Signature Eco Junior Suite (2 Adults, 3 Children)
753 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 2 guests
(up to 3 children)
Select dates to see price
Eco Family Penthouse (3 adults 2 children)
1 Twin Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Signature Eco Junior Suite (3 Adults, 1 Child)
753 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Signature Eco Junior Suite (2 Adults, 2 children)
753 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 3 outdoor swimming pools

Popular property highlights

Free self parking
Free WiFi
Outdoor pool
24-hour front desk
Multilingual staff

Location

Located in Playa del Carmen, this beachfront property is next to a golf course and within 6 mi (10 km) of El Camaleon Mayakoba Golf Course, Quinta Avenida, and Plaza Las Americas. Mamitas Beach Club and Central Square are also within 9 mi (15 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Room Amenities

All 956 rooms offer free WiFi, free minibar items, and plasma TVs with cable channels. Other amenities available to guests include balconies, 24-hour room service, and coffee makers.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Cooking classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Hotel Amenities

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 10 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, an outdoor pool, and a children's pool. Onsite self parking is complimentary.

Sandos Caracol Eco Resort - All Inclusive has designated areas for smoking.

  • Waterslide
  • Number of outdoor pools - 3
  • Number of spa tubs - 5
  • Fitness facilities
  • 24-hour front desk
  • Turkish bath/Hammam
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Outdoor pool
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Outdoor tennis courts - 2
  • Pool umbrellas
  • Total number of rooms - 956
  • Number of floors - 3
  • Tennis on site
  • Coffee/tea in common areas
  • Number of bars/lounges - 10
  • Number of poolside bars - 2
  • Full-service spa
  • Free water park access
  • Beach umbrellas
  • Swim-up bar
  • Spa treatment room(s)
  • Billiards or pool table
  • Tours/ticket assistance
  • Year Built - 2005
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Steam room
  • Sauna
  • Health club
  • Nightclub
  • Children's pool
  • Spa services on site
  • Number of restaurants - 9
  • Beach towels
  • Wedding services
  • Garden
  • Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Dutch
  • Spanish

Parking

Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Soap
  • Towels provided
  • Shampoo
  • Linens provided
  • Ceiling fan
  • Toilet paper
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Plasma TV
  • Iron/ironing board
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Television
  • Cable TV service
  • Room service (24 hours)
  • Free WiFi
  • Blackout drapes/curtains
  • Desk
  • Shower only
  • Balcony
  • Minibar (stocked, free items)

Where to Eat

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No elevators

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night
  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Names

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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