Ratings based on 1,666 Verified Reviews

4.4 out of 5
84% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 18, 2019
5 out of 5
by A verified traveler from New York City

Posted Aug 15, 2019
This hotel is absolutely stunning in every way. The architecture had a classic touch. The property was well kept and very neat. The pool was great and it also had an infinity pool on top. Even though it is currently undergoing construction I am sure it will be amazing. The people were always courteous, respectful, and super hospitable and helpful. Glad I was able to enjoy the hotel the week before construction. It is located close to 5th Avenue and the Playacar Plaza which is convenient if you want to step out and get to know the area. The entertainment was awesome and we were glad to attend the white party at Riu Tequila. A shuttle took us there and it was such a fun night for all ages! This was my third time and for sure not my last time that I will be a attending a Riu hotel. You will not be disappointed!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 14, 2019
2 out of 5
by A verified traveler

Posted Aug 12, 2019
This was our 5th stay at a Riu and absolutely worst experience. They were about to close for renovations but did not disclose their quality especially in food quality and amenities would be so low! We paid full price to stay here and had very limited access to services, fun and quality dinning. Then to top off the day of check out, we requested a later check out because of time our airport shuttle would pick us up and they argued literally that it only was for one of my rooms not both reserved rooms and charged me an additional $40 US for 1.5 hour in a hotel that was literally ghost town already and had no need for the rooms. The disrespectful and flat out unfair front desk handling of this on top of how diminished the quality of service we had received because of their upcoming renovation shutting so many things down and feeding us leftovers after leftovers was incredibly insulting. I have no problem with hotel renovating bUT if they are going to charge full price.. full quality service is expected and the right thing to do.
5 out of 5
by A verified traveler from Dallas TX

Posted Aug 10, 2019
Awesome place, we are going back one more tine for sure.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 4, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 4, 2019
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 3, 2019
5 out of 5
by A verified traveler

Posted Aug 2, 2019
Everything it’s beautiful Service excellent Food great
5 out of 5
by A verified traveler

Posted Aug 1, 2019
I loved everything about RIU Rivera Maya, but when we got there our room was not ready. But lobby staff fixed situation and gave us an upgrade witch we loved and appreciate it! 100% recommended and planning to go next year