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Hard Rock Hotel Riviera Maya - All Inclusive

Star Rating
4.5 out of 5

Information

Reviews

4.4 / 5Excellent
737 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Dolphinaris Riviera Maya Park
    3 min drive
  • Popular Location
    Puerto Aventuras Golf Club
    6 min drive
  • Popular Location
    Dolphin Discovery
    8 min drive
  • Airport
    Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    94 min drive

Choose your room

Book online or call:

1-800-238-0767

Your dates need to occur after 2019-10-14. Try updating your dates to see prices for your trip.

    About this area

    Puerto Aventuras

    Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course. The area's natural beauty can be seen at Xpu-ha Beach and popular attractions include Xcaret Eco Theme Park and Xplor Theme Park. Dolphinaris Riviera Maya Park and Ecopark Kantun Chi are also worth visiting.

    What's nearby

    • Popular Location
      Dolphinaris Riviera Maya Park - 3 min drive
    • Popular Location
      Puerto Aventuras Golf Club - 6 min drive
    • Popular Location
      Puerto Aventuras Marina - 7 min drive
    • Popular Location
      Dolphin Discovery - 8 min drive
    • Popular Location
      Chac Mol Cenote - 13 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

    Restaurants

    • The Market – Buffet restaurant with a bar offering international cuisine. Serves breakfast and dinner daily.
    • Pizzeto – Restaurant with a bar offering Italian cuisine. Serves dinner daily.
    • Frida – Restaurant with a bar offering Mexican cuisine. Serves dinner daily.
    • Ipanema – Restaurant with a bar offering Brazilian cuisine. Serves dinner daily.
    • Zen – Restaurant with a bar offering Asian cuisine. Serves dinner daily.

    About this property

    Hard Rock Hotel Riviera Maya - All Inclusive

    Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 1264 rooms boast private spa tubs and jetted tubs, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find balconies, 24-hour room service, and premium bedding.

    All inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
    Food and beverages
    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    Meals and beverages at companion properties
    Activities and facilities/equipment
    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
    Water activities
    Kayaking
    Snorkeling
    Land activities
    Climbing wall
    Fitness facilities
    Tennis
    Tennis lessons
    Volleyball
    Lessons/classes/games
    Aerobics
    Bartending
    Cooking
    Dancing
    Language
    Pilates
    Water fitness
    Yoga
    Entertainment
    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances
    Theme parties

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking
    • 24-hour roundtrip airport shuttle (surcharge)

    Food and drink

    • Free buffet breakfast available daily 7 AM–11:30 AM
    • All buffet and à la carte meals, snacks, and beverages included
    • 9 restaurants and 2 coffee shops
    • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 2 outdoor pools
    • Aerobics classes
    • Arcade/game room
    • Billiards/pool table
    • Children's pool
    • Fitness center
    • Full-service spa
    • Kayaking
    • Mini golf
    • Nightclub
    • Pilates classes
    • Rock climbing
    • Sauna
    • Shopping
    • Spa tub
    • Steam room
    • Volleyball
    • Yoga classes
    • Ziplining

    Family friendly

    • 2 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free rollaway/extra beds
    • Grocery/convenience store
    • Mini golf
    • Snack bar/deli
    • Supervised childcare/activities (surcharge)

    Conveniences

    • ATM/banking services
    • Elevator
    • Gift shop/newsstand
    • Grocery/convenience store

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Golf cart
    • Golf clubhouse
    • Golf clubs
    • Golf lessions with a pro
    • Hair salon
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • Portuguese
    • Spanish

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference center (87823 square feet of space)

    Outdoors

    • Beach umbrellas
    • Garden
    • Private beachfront location
    • Terrace

    Spa

    • Aromatherapy
    • Ayurvedic treatments
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Hot springs/mineral springs
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - sports
    • Massage - Swedish
    • Massage - Thai
    • Massage/treatment rooms
    • Mud bath
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    More

    • Beach towels
    • Designated smoking areas (fines apply)
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Free rollaway beds
    • Premium bedding

    Bathroom

    • Bathrobes
    • Designer toiletries
    • Hair dryer
    • Jetted bathtub
    • Separate bathtub and shower

    Entertainment

    • Flat-screen TV
    • Premium channels
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water

    Outdoor space

    • Balcony

    More

    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Private spa tub
    • Slippers
    • Turndown service

    Nearby things to do

    Activities

    • Adjacent to a golf course
    • Ecotours
    • Golf lessons
    • Hiking/biking trails
    • Scuba diving
    • Snorkeling

    Where to eat

    • The Market – Buffet restaurant with a bar offering international cuisine. Serves breakfast and dinner daily.
    • Pizzeto – Restaurant with a bar offering Italian cuisine. Serves dinner daily.
    • Frida – Restaurant with a bar offering Mexican cuisine. Serves dinner daily.
    • Ipanema – Restaurant with a bar offering Brazilian cuisine. Serves dinner daily.
    • Zen – Restaurant with a bar offering Asian cuisine. Serves dinner daily.
    4.4

    Excellent

    5 - Excellent
    461
    4 - Good
    182
    3 - Okay
    48
    2 - Mediocre
    34
    1 - Poor
    12
    4.6
    Cleanliness
    4.6
    Service and Staff
    4.4
    Amenities
    4.5
    Property condition

    3/5

    Hotel itself was ok. Rooms are spacious, clean and fridges topped with soft drinks. Overall service from staff was great, albeit on Saturday when some staff appeared unfriendly and moody towards guests. Food is mediocre, room service food is awful, uncooked pizza and burnt buns for the burger. There are loads of deck chairs by the pool but the music is super loud and it’s hard to relax with this blaring. There are constant parties so if your unlucky you may get more loud music and loud guests outside your room. The spa and salon is great. Service was impressive here.

    Stayed 7 nights in Sep 2019

    3/5

    Property was great, our AC was working but not very good, temperature was not going down to the set temperature. There was an issue with the transportation of a tour purchase from the Hotel and even though the manager agreed with me about the issue didn’t want to refund me which it should have been the right thing to do since they didn’t deliver for what it was paid for. Also, the hotel tries to sell you too hard on further membership or stays.

    Stayed 5 nights in Sep 2019

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Sep 2019

    4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Sep 2019

    4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 5 nights in Sep 2019

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