Ratings based on 2,242 Verified Reviews

4.4 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 22, 2019
Comment from Hotel Management
May 24, 2019 by Guest Relations Manager, Hotel Management
Thank you for staying with Citadines, we look forw
4 out of 5
by A verified traveler

Posted May 22, 2019
Comment from Hotel Management
May 24, 2019 by Guest Relations Manager, Hotel Management
Thank you for staying with Citadines, we look forw
4 out of 5
by A verified traveler

Posted May 19, 2019
Location and room was perfect. We had no bed sheet on the bed only a heavy comforter, and the air conditioning was kept off during our stay. When we called multiple times they told us they didn’t have any sheets.
Comment from Hotel Management
May 20, 2019 by Laurent, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our location and room. We have reminded our staff to be more careful and to address any issue raised efficiently and timely. We hope to see you again.
5 out of 5
by A verified traveler from Marietta Ga

Posted May 19, 2019
Great location! Right between Norte Dame and the Louvre. Short walk to 100’s of restaurants, bars and supermarkets. Hotel staff was extremely friendly and no issues communicating in English. Only thing missing was no on sight restaurant or bar but they are many located within a couple of hundred yards. We joyed our stay
Comment from Hotel Management
May 19, 2019 by Guest Relations Manager, Hotel Management
Thank you for your kind comment and staying with Citadines, we look forward to welcoming you again. A bientôt, kindest regards
3 out of 5
by A verified traveler

Posted May 16, 2019
Very good location and very practical apt. format for families. My only negative comment is that they were supposed to come clean every 4 days, and in 9 days, they only came once.
Comment from Hotel Management
May 17, 2019 by Guest Relations Manager, Hotel Management
Dear Guest, we would like to inform that housekeeping is provided once a week and the 1st time it's done on the 4th day and then 1 week later, since you are staying with us 9 days so it is why we came only once. Thank yopu for staying with Citadines, we look forward to welcoming you again.Kindest regards
5 out of 5
by A verified traveler from USA/Ohio

Posted May 15, 2019
The location was excellent!! We could walk to most attractions and there is a Metro/RER station less than five minutes away. The room was very quiet & comfortable. The beds & pillows were great. I typically get aches and pains when sleeping in hotels and did not during this trip! I really liked the 24-hour coffee/espresso and hot chocolate machine in the lobby. It was fresh brewed on demand & tasted great. I also really liked the secure access to the lobby from outside which keeps anyone who does not have a key card out. The kitchenette was nice to have in the room as well. We shopped at a local market and made dinner in the room one night & were able to store leftovers and drinks in the refrigerator. I will definitely stay here again next time we are in Paris and I highly recommend it!
Comment from Hotel Management
May 16, 2019 by Laurent, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again.
4 out of 5
by A verified traveler

Posted May 14, 2019
Convenient location to museums, sites, restaurants, galleries and shops.Staff helpful and pleasant. The beds were uncomfortable and kitchenette not stocked with tools for daily cleanup.
Comment from Hotel Management
May 14, 2019 by Laurent, Hotel Management
Thank you for bestowing us with your feedback. We are glad to learn that you have enjoyed your stay and that we have your expectations in term of location and staff helpfulness. We hope to seeing you again.
5 out of 5
by A verified traveler

Posted May 13, 2019
This hotel is in a great location. The mini-kitchen is nice for storing snacks and cooking small meals. The only downside is the laundry, it is expensive and doesn’t work very well and although I would stay at this hotel again, I would make other plans for laundry.
Comment from Hotel Management
May 14, 2019 by Laurent, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again.
5 out of 5
by A verified traveler

Posted May 13, 2019
Location is perfect! Wonderful neighbourhood. Staff was attentive and helpful
Comment from Hotel Management
May 14, 2019 by Laurent, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again.
5 out of 5
by A verified traveler

Posted May 10, 2019
The staff were so great from the moment we arrived. Also the location is perfect, we could walk everywhere!
Comment from Hotel Management
May 11, 2019 by Guest Relations Manager, Hotel Management
Thank you for your kind comment and staying with Citadines, we look forward to welcoming you again, kindest regards