Ratings based on 721 Verified Reviews

4.6 out of 5
88% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 9, 2019
Comment from Hotel Management
Sep 10, 2019 by Alfredo Pichardini, Hotel Management
Thank you very much for taking the time to rate our hotel
5 out of 5
by A verified traveler

Posted Sep 6, 2019
Comment from Hotel Management
Sep 7, 2019 by Alfredo Pichardini, Hotel Management
thank you for taking the time to score our hotel
1 out of 5
by A verified traveler from Los Angeles

Posted Sep 3, 2019
We stay here every year and this year basically the whole property was under construction. There were jackhammers and constant loud noise from 9a-5p daily. One pool was closed and the other had 180* of construction. The construction was for renovations, not because something broke etc. The view was completely blocked and the noise was unbearable. It’s supposed to be a relaxing vacation and instead you can’t even hear the ocean. The Hilton and Expedia should have warned their guests because that is completely unacceptable.
Comment from Hotel Management
Sep 3, 2019 by Alfredo Pichardini, Hotel Management
Dear R. We deeply apologize for the inconvenience you encountered
4 out of 5
by A verified traveler from Puyallup, WA

Posted Aug 25, 2019
I liked that they cleaned your room up to 2 times per day. The pool service was meh. The pool was nice to swim in. The construction semi ruined the vacation mood.
Comment from Hotel Management
Aug 26, 2019 by Alfredo pichardini, Hotel Management
Thank you for taking the time to share you experience with us
5 out of 5
by A verified traveler from Cypress Tx

Posted Aug 20, 2019
Too much noise only Food was great My room alway clean And my service excellent ‼️
Comment from Hotel Management
Aug 20, 2019 by Alfredo Pichardini, Hotel Management
Thank you very much for taking the time to share your experience with us
5 out of 5
by A verified traveler

Posted Aug 20, 2019
The staff was great. Wish the tip for the free breakfast was disclosed. Facilities are kept clean and well maintained. Overall, enjoyed our stay and the friendly staff. Only drawback of the trip was my Pemex experience near the Hilton.
Comment from Hotel Management
Aug 20, 2019 by Alfredo Pichardini, Hotel Management
Thank you very much for taking the time to share your experience with us
5 out of 5
by A verified traveler

Posted Aug 19, 2019
Clean, nice staff, everything was great! Would recommend others to stay here!
Comment from Hotel Management
Aug 19, 2019 by Alfredo Pichardini, Hotel Management
Thank you for taking the time to share your experience with us
5 out of 5
by A verified traveler

Posted Aug 18, 2019
Comment from Hotel Management
Aug 18, 2019 by Alfredo Pichardini, Hotel Management
Thank you very for taking the time to share your experience with us
5 out of 5
by A verified traveler

Posted Aug 17, 2019
Comment from Hotel Management
Aug 17, 2019 by alfredo pichardini, Hotel Management
thank you for taking the time to share your experience with us
5 out of 5
by A verified traveler

Posted Aug 13, 2019
Comment from Hotel Management
Aug 14, 2019 by Alfredo Pichardini, Hotel Management
Thank you for taking the time to share your experience with us