Ratings based on 435 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Aug 30, 2019
The property is away from the city center so it is very quiet and intimate. The staff are friendly and are ready to cater all of our needs. We especially liked the restaurant/lounge by the lobby. The food is great.
4 out of 5
by A verified traveler

Posted Aug 26, 2019
Comment from Hotel Management
Aug 27, 2019 by Crowne Plaza Team, Hotel Management
Dear guest, Thank you for rating your previous stay here with us. We greatly appreciate any feedback from our guests and constantly strive to improve our service accordingly. If there is anything you still have in mind, we can do to improve our service, please do not hesitate to contact us at any time. We are looking forward welcoming you again soon. Best regards Your Crowne Plaza Frankfurt - Congress Hotel Team
4 out of 5
by A verified traveler from Hong Kong

Posted Aug 14, 2019
Quiet region but reachable from train station. Good location
Comment from Hotel Management
Aug 15, 2019 by Crowne Plaza Team, Hotel Management
Dear Alvin, thank you for taking time to rate your previous stay here with us. We are delighted to read that you enjoyed your stay and looking forward welcoming you again soon. Best regards Denise Heins Front Office Manager
5 out of 5
by A verified traveler

Posted Aug 13, 2019
Comment from Hotel Management
Aug 13, 2019 by Crowne Plaza Team, Hotel Management
Dear guest, thank you for taking the time to rate your recent stay here with us. We are delighted to read that you enjoyed your stay here with us and look forward welcoming you again soon, during your next visit here in Frankfurt. Best regards Denise Heins Front Office Manager
4 out of 5
by A verified traveler

Posted Aug 5, 2019
Hotel was ok. Staff friendly. We slept in as late arrival and our room was not cleaned the next day. Safe in room not working. Breakfast quite expensive. 10 minute walk to nearest S Bahn station with one stop (5 mins) taking you into centre of Frankfurt. Eating place just outside the hotel, reasonably priced but this is closed at the weekend.
Comment from Hotel Management
Aug 8, 2019 by Crowne Plaza Team, Hotel Management
Thank you for sharing your feedback with us. We greatly appreciate any comments by our guests and constantly strive to improve our service accordingly. Also your comments are already forwarded to the responsible departments to assure such issues will not occur again in the future. We are looking forward welcoming you again soon. Best regards Denise Heins Front Office Manager
5 out of 5
by A verified traveler

Posted Jul 26, 2019
Very friendly staff, and very clean. Easy access to the metro
Comment from Hotel Management
Jul 29, 2019 by Denise, Hotel Management
Dear guest, thank you for your kind feedback. We are delighted to read that you enjoyed your stay and looking forward welcoming you again soon. Best regards Denise Heins Front Office Manager
4 out of 5
by A verified traveler

Posted Jun 5, 2019 on Hotels
Comment from Hotel Management
Jun 7, 2019 by Crowne Plaza Management, Hotel Management
Dear guest, thank you for rating your previous stay here with us. We greatly appreciate any feedback from our guests and constantly strive to improve our service accordingly. We realized that we could not meet all your expectations during your stay. If there is anything you still have in mind, we can do to improve our service, please do not hesitate to contact us at any time. We are looking forward hearing from you. Kind regards Denise Heins Front Office Manager d.heins@cp-frankfurt.com
5 out of 5
by A verified traveler

Posted May 20, 2019 on Hotels
Comment from Hotel Management
May 21, 2019 by Crowne Plaza Management, Hotel Management
Dear Tuan, thank you for rating your recent stay here wit us. We are delighted to read that you enjoyed your time and looking forward welcoming you again in the near future. Best regards Your Crowne Plaza Frankfurt - Congress Hotel Team
5 out of 5
by A verified traveler

Posted May 19, 2019
The staff were exceptionally friendly n professional. They were willing to go the extra mile. V approachable with can do a attitude.
Comment from Hotel Management
May 20, 2019 by CP- Management, Hotel Management
Dear guest, we are delighted to read your kind feedback and it is a pleasure to share the same with our team. Our guest satisfaction is of course our highest priority and happy guest like you, are our main goal, we are aiming for. We are looking forward welcoming you again soon. Best regards Your Crowne Plaza Frankfurt Congress - Hotel Team
4 out of 5
by A verified traveler from Centennial, CO. USA

Posted May 2, 2019
Great place with great service Great location which is not far Frankfort international airport
Comment from Hotel Management
May 5, 2019 by Crowne Plaza Management, Hotel Management
Dear guest, thank you for rating your recent stay here with us. We are delighted to read that you enjoyed your stay here with us and had a great time. Please be assured, guest satisfaction is our primer concern and we constantly strive to improve our service according to the feedback provided. We are looking forward welcoming you again during your next visit to Frankfurt. In the meantime, if there is anything we can do to assist you, please do not hesitate to contact us at any time directly. Best regards Denise Heins Front Office Manager