Ratings based on 1,386 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 21, 2019
5 out of 5
by A verified traveler

Posted Aug 21, 2019
The property and amenities were superb, the staff was hospitable, clean and modernized. I had a serious issue with a staff member breaking glass in our room, throwing the glass around in the room without any resolution to the problem. I had to put him out of my room due to his harsh behavior and my children and I were scared of him. No one followed up as promised in regards.
Comment from Hotel Management
Aug 21, 2019 by HotelMgmt, Hotel Management
While it's wonderful to hear that you were impressed by our beautiful resort, I'm surprised and dismayed to learn of the situation you described. Hopefully, we've had the chance to speak with you about your concerns. Please allow us to welcome you back so we can offer you an outstanding stay from start to finish!
5 out of 5
by A verified traveler from Brooklyn, NY

Posted Aug 19, 2019
The stretch of beach is abundant and beautiful, whereas some hotels along 7 mile lost beach due to weather erosion. The complimentary bottled water and iced water/juice in the lobby was refreshing. The concierge recommended some great restaurants for us to enjoy. Overall, beautiful property and we greatly enjoyed our stay. Friendly, professional staff.
Comment from Hotel Management
Aug 20, 2019 by HotelMgmt, Hotel Management
At the Westin Grand Cayman Seven Mile Beach Resort & Spa, it is our great delight to see guests enjoying our breathtaking pice of the Seven Mile Beach and all the thoughtful extras we provide. Thank you for sharing your excellent review and we hope you return soon for another relaxing getaway!
5 out of 5
by A verified traveler

Posted Aug 17, 2019
Nice staff and accessible to the beach! the rooms were comfortable and the hotel was nice.
Comment from Hotel Management
Aug 19, 2019 by HotelMgmt, Hotel Management
How terrific to hear that you enjoyed your stay at the Westin Grand Cayman Seven Mile Beach Resort & Spa and that our relaxing accommodations, incredible beach, and exceptional service pleased you. Please come back soon!
3 out of 5
by A verified traveler

Posted Aug 17, 2019
The beach was the best part. I didn't like the pool at all, too small, cloudy, not refreshing. Also the 60/day resort fee, is basically for towels. A snorkel mask you had to pay 10 bucks to rent. I mean other resorts who charge a fee you at least get something other than a towel. Not much activities that I noticed. They are so lucky they have that prime spot on the beach as I guarantee that is the ONLY thing that keeps people coming back and paying that price. Rooms were ok, and property except the pool is pretty clean. Staff not overly friendly the guys opening the doors seemed like they really didn't want to be there. As did most of the other staff.
Comment from Hotel Management
Aug 19, 2019 by HotelMgmt, Hotel Management
It's disappointing to hear that your experience with us was not the five-star standard we aim for, and we appreciate the feedback. In addition to the plush beach-sized towels, our resort fee allows our guests to enjoy exciting amenities like Beach Yoga, complimentary appetizers, Standup Paddle Board, movie nights, lots of kids' activities, and so much more. We will be discussing your comments as a team to see where improvements are needed and we hope you'll come back so we have another chance to improve your impression of us!
5 out of 5
by A verified traveler

Posted Aug 15, 2019
Comment from Hotel Management
Aug 15, 2019 by HotelMgmt, Hotel Management
Thank you for sharing your perfect score, and we hope it won't be long before we have the pleasure of welcoming you back!
4 out of 5
by A verified traveler

Posted Aug 14, 2019
The location was great, the staff very helpful the hotel is very clean
Comment from Hotel Management
Aug 15, 2019 by HotelMgmt, Hotel Management
We're delighted to hear that your stay with us was enjoyable and that our stunning location, terrific service, and sparkling facilities impressed you. Please allow us to host you again soon at the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
by A verified traveler

Posted Aug 14, 2019
Every thing is good the staff excellent I will go again to the westin
Comment from Hotel Management
Aug 15, 2019 by HotelMgmt, Hotel Management
Our staff is dedicated to offering the best possible service to our guests and they will be thrilled by your praise! We all look forward to welcoming you back soon to the Westin Grand Cayman Seven Mile Beach Resort & Spa!
1 out of 5
by A verified traveler

Posted Aug 13, 2019
Comment from Hotel Management
Aug 14, 2019 by HotelMgmt, Hotel Management
It is disappointing that your stay did not meet your expectations. We hope for another chance to win you over the next time you are in the area.
5 out of 5
by A verified traveler

Posted Aug 13, 2019
Beautiful patio to walk right out to the hot tub and pool area, very welcoming and friendly staff
Comment from Hotel Management
Aug 13, 2019 by Westin , Hotel Management
Thank you for your feedback! We appreciated and look forward to welcoming you back in the near future!