Ratings based on 2,232 Verified Reviews

3.9 out of 5
70% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Hou tx

Posted Sep 10, 2019
Excellent I will return soon staff was awesome food delicious only tho g o had a problem with came into breakfast with beach wear and was told to put on cover up bit others wasn’t told to do the same so signs need to be informed
Comment from Hotel Management
Sep 11, 2019 by General Manager, Hotel Management
Dear Kadesha, Receive our warmest greetings from sunny Cancun. We thank you for choosing Crown Paradise Club and for the time invested to leave your comments where you let us know how much you have enjoyed our services and facilities. On the other hand, we apologize for the detail and we will share it with the area in charge to verify it. Once again, thank you for your support and preference. All hope to welcome you back in a very near future. Sincerely,
4 out of 5
by A verified traveler from Houston

Posted Sep 7, 2019
Every body is friendly ..property was always clean and food was pretty good I would definitely stay again the price is awesome for a resort like this
Comment from Hotel Management
Sep 9, 2019 by General Manager, Hotel Management
Dear April, First of all, receive our sincerest appreciation for letting us be part of your recent holidays in Cancun. Thank you for commenting on the great service you received as well as the services and facilities you have enjoyed while you were here at Crown Paradise Club. We look forward to welcoming you in a not distant future. Kind regards,
5 out of 5
by A verified traveler

Posted Sep 5, 2019
very good stay, staff very nice, the breakfast a lot of things, smoothies, omelets, fruits, breads, lunch and dinner very good. they entertainment the whole day and night, thanks
Comment from Hotel Management
Sep 9, 2019 by General Manager. , Hotel Management
Dear guest, Many thanks for choosing Crown Paradise Club Cancun. We really appreciate the time you have invested to let us know how much you enjoyed your stay among us. It is thanks to comments like yours that encourage us to keep working hard in order to be better every day. We look forward to welcoming you back soon. Sincerely,
5 out of 5
by A verified traveler

Posted Sep 4, 2019
Comment from Hotel Management
Sep 9, 2019 by Gerente General, Hotel Management
Apreciable huésped, Muchas gracias por habernos elegido para sus vacaciones. Esperamos tener el placer de recibirle nuevamente muy pronto. Sinceramente,
5 out of 5
by A verified traveler

Posted Aug 31, 2019
Comment from Hotel Management
Sep 9, 2019 by Gerente General, Hotel Management
Apreciable huésped, Muchas gracias por su reciente visita en Crown Paradise Club Cancún. Estaremos encantados de recibirle nuevamente en un futuro no lejano. Sinceramente,
4 out of 5
by A verified traveler

Posted Aug 30, 2019
The food was not that great at the buffet. The pool games were boring
Comment from Hotel Management
Sep 11, 2019 by General Manager, Hotel Management
Dear guest, First off, receive our warmest greetings from Crown Paradise Club Cancun. We are sorry to read that oru gastronomic offer and activities could not satisfy your expectations, rest assured this will share with our areas in charge. Once again, it is very appreciate the time you spent to write this feedback that will be a useful help to get always better. It will be a pleasure to welcome you back in a very near future. Sincerely,
4 out of 5
by A verified traveler from East Islip, NY

Posted Aug 29, 2019
The water slides were excellent. The food and staff were good. The small gym would've been fine but 2 out 4 of the treadmills weren't working and it needed better air conditioning or some fans getting air movement. I also was extremely annoyed that upon checkout we had to search for 10 pesos coin to check the weight of our luggage. A simple thing that should be a complimentary service for your guests.
Comment from Hotel Management
Sep 11, 2019 by General Manager, Hotel Management
Dear guest, First of all, receive our warmest greetings from sunny Cancun. It is glad to read your positive compliments and know you had overall a great stay with us. On the other hand rest assured we will discuss the points you consider need improvement with the various departments in charge as we do take positive and constructive comments very seriously. Once again, we thank you for your support and preference. It will be a pleasure to welcome you back in a very near future. Sincerely,
5 out of 5
by A verified traveler

Posted Aug 28, 2019
The Waterpark for kids and the fact that you didn't have to stay with them.
Comment from Hotel Management
Sep 9, 2019 by General Manager. , Hotel Management
Dear guest, Many thanks for taking the time to leave your comments after your recent visit here at Crown Paradise Club Cancún, especially in regards to our Kids Club. All hope to welcome you back in a near future. Sincerely,
3 out of 5
by A verified traveler

Posted Aug 28, 2019
I like the variety of food, but I did like that fact there no air condition in the bathrooms and the bathrooms were very small and hall ways, if you are coming from outside from very hot weather air condition is needed.
Comment from Hotel Management
Sep 11, 2019 by General Manager, Hotel Management
Dear guest, Receive our warmest greetings from Cancun. We thank you for choosing Crown Paradise Club and for the time invested to leave your comments while you where here. It is appreciated to know you liked the wide variety of food in our different restaurants. On the other hand, we apologize for the room detail, nevertheless, we would like to mention that as part of our commitment to quality and our goal of offering you the best possible service in May we start work on remodeling bathrooms in our rooms located in Paradise tower. All hope on your next visit you can see this changes. Once again, we thank you for your support. We look forward to welcoming you back in a very near future. Sincerely,
2 out of 5
by A verified traveler

Posted Aug 25, 2019
They had an adult pool which was great but there was roaches in our room
Comment from Hotel Management
Sep 11, 2019 by General Manager, Hotel Management
Dear Yamilet, Receive our warmest greetings from Cancun. We appreciate for taking some minutes of your time to leave your comments after your recent visit here at Crown Paradise Club Cancun. It is glad to read you liked our adult pool "Club Caribe"; on the other hand, we deeply apologize for the detail you mentioned, rest assured this will be shared with the area in charge and we will do our best to prevent this from happening again. We look forward to welcoming you back in a very near future. Sincerely,