Ratings based on 626 Verified Reviews

3.9 out of 5
72% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Colorado

Posted Oct 9, 2019
The room itself was no-frills, the bathroom slightly below average condition, but other than that this was an amazing stay. The staff were all very friendly and helpful. The cocktails seemed weak, but the food better than anticipated. The beach was well kept and the ocean was the clearest we've seen outside of the Maldives. We had neighbors that decided to have a loud party at about 1:15am one night which woke us up, but i called reception and they had security take care of it instantly. We loved our stay, the all-inclusive package was amazing value, everywhere was very clean, we felt very safe and taken care of. We even got to set newborn turtles free in the ocean, which was going on each evening that we stayed!
Comment from Hotel Management
Oct 9, 2019 by Hguerrero, Hotel Management
Dear Guest Thank you for your kind comments regarding the service of our staff, they will be really happy knowing that you apreciated their attention and friendliness, we will improve our cocktails, in order that on your next visit you and all our guests enjoy our bar service. It will be great to have the opportunity to welcome you back on your next vacation
4 out of 5
by A verified traveler

Posted Oct 4, 2019
Beautful property and lovely beach. Service for both drinks and food was pretty slow at times. But the staff was friendly and the location was great :)
Comment from Hotel Management
Oct 4, 2019 by Hguerrero, Hotel Management
Dear guest, Thnak you for you review we are working to improve the promptness of our service, all our staff will be happy to welcome you back on the near future.
5 out of 5
by A verified traveler

Posted Oct 4, 2019
Comment from Hotel Management
Oct 4, 2019 by Hguerrero, Hotel Management
Dear Guest Thank you for sharing your evaluation, we are glad to know that we met your expectations. Sincerely
5 out of 5
by A verified traveler

Posted Sep 25, 2019
Everything was great I loved the service. And I loved that we were on the beach
Comment from Hotel Management
Sep 25, 2019 by Hguerrero, Hotel Management
We truly appreciate your kind words. It is great to know that you enjoyed your stay. We will love to welcome you back on your next visit to Cancun. Warm Regards
5 out of 5
by A verified traveler

Posted Sep 16, 2019
Clean and beautiful places .educated people working at hotel
Comment from Hotel Management
Sep 16, 2019 by Hguerrero, Hotel Management
Dear guest Thank you for you kind review it will be great to welcome you back in the near future. Warm regards
4 out of 5
by A verified traveler

Posted Sep 16, 2019
Comment from Hotel Management
Sep 16, 2019 by Hguerrero, Hotel Management
Dear Guest Thank you for sharing your evaluation regarding our service. Best regards
3 out of 5
by A verified traveler

Posted Sep 8, 2019
Staff was friendly. Service and time spent in restaurant to eat was very slow. Beds comfortable. Hot tub was not hot and jets were not on. Pool was good with nice view of the ocean.
Comment from Hotel Management
Sep 9, 2019 by Hguerrero, Hotel Management
Dear guest thank you for your comments, our staff is happy due yo find friendly their service, we will work on to improve the service at the restaurante. Our maintenance team is working on the hot tub to fix the jets. It will be great to welcome you back in the near future. Warm regards.
5 out of 5
by A verified traveler

Posted Sep 4, 2019
Comment from Hotel Management
Sep 4, 2019 by Hguerrero, Hotel Management
Good day, dear guest Thank you for sharing your evaluation, about our service. It will be great to welcome you back on your next visit to Cancun. Warm regards
3 out of 5
by A verified traveler

Posted Sep 2, 2019
Comment from Hotel Management
Sep 3, 2019 by Hguerrero, Hotel Management
Thank you for posting your evaluation, it is always important for us to know how our guest rate our service. Warm Regards
4 out of 5
by A verified traveler from Sydney

Posted Aug 29, 2019
The property has beautiful beach views and good air con! I feel some of the fixtures in our room needed replacing,they were getting rusty and worn in places however room had all that we needed and beds were comfy.
Comment from Hotel Management
Aug 29, 2019 by Hguerrero, Hotel Management
Dear Bex Thank you for staying with us, we truly appreciatte your comments regarding your stay at Ocean Dream, we will take action in order to improve our rooms, your comments help us to keep the good service. It will be great to welcome you back on your next vacation to Cancun. Sincerely